Software Technical Support Engineer
7 months ago
BlackStone eIT, a leading computer software company, is seeking a skilled and dedicated Software Technical Support Engineer to join our dynamic team. As a Software Technical Support Engineer, you will play a crucial role in providing technical support and assistance to our clients. Your excellent problem-solving skills and strong technical knowledge will be invaluable in ensuring customer satisfaction and maintaining our reputation for quality service.
**Responsibilities**:
- Serve as the primary point of contact for customer inquiries, technical issues, and support requests.
- Diagnose and troubleshoot software issues, both independently and in collaboration with the development team.
- Provide timely and effective solutions to customer problems, ensuring their satisfaction and success.
- Document and track support tickets, issues, and resolutions in a CRM or support ticketing system.
- Assist customers with product installations, configurations, and updates.
- Offer guidance and training to customers on how to effectively use our software products.
- Collaborate with cross-functional teams, including developers and QA engineers, to address and resolve customer issues.
- Identify trends in customer support requests and work to improve product usability and customer experience.
- Stay up-to-date with product knowledge and updates to provide accurate and helpful assistance.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in technical support, software support, or a similar role.
- Strong understanding of software products and the ability to troubleshoot technical issues.
- Excellent communication and interpersonal skills to interact effectively with customers.
- Familiarity with customer support tools and CRM systems.
- Strong problem-solving and analytical skills.
- Patience, empathy, and a customer-centric mindset.
- Willingness to learn and adapt to new software and technologies.
- Ability to work independently and as part of a team.
- Excellent communication and teamwork skills.
- Detail-oriented and committed to delivering high-quality results.
-
Software Technical Support Engineer
5 months ago
مصر, Egypt BlackStone eIT Full timeBlackStone eIT is a reputable and innovative software company, and we are currently seeking a talented and enthusiastic Software Technical Support Engineer to join our team. As a Software Technical Support Engineer, you will be responsible for providing technical support to our clients and ensuring their satisfaction with our software...
-
Software Technical Support Engineer
5 months ago
مصر, Egypt Instabug Full time**Job Purpose** Responsible for providing support to Instabug’s growing number of customers across different segments, industries and regions. Also having a comprehensive understanding of all Instabug’s products to be able to solve problems and translate technical concepts to our clientbase. The SSE is responsible for delivering an excellent customer...
-
Technical Support Engineer
5 months ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 4 Department R&D Career Level Position Location maadi **Skills**: - Networks troubleshooting Technical Support customer service Excellent English Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end...
-
Software Development Engineer
5 months ago
مصر, Egypt Siemens Digital Industries Software Full timeSiemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years. We are currently seeking a Software Development Engineer to join our Brightly Team in Cairo, Egypt. **Responsibilities**: - Write...
-
Software Technical Support Internship
6 months ago
مصر, Egypt IBM Full timeIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Engineer
5 months ago
مصر, Egypt Spectro Systems Full timeResponsible for following projects Installation and POC with our partners. - Ensures the regular & proper verification, performance, implementation for already exist and new projects. - Conduct training sessions for partners/clients on newly installed hardware products. - Validates system functionality by executing the operational checklist in order to...
-
Technical Support Engineer
5 months ago
مصر, Egypt Uqudo Full time**Title**: Technical Support Engineer **Function**:Technology **Location**: Remote **Job Type**: Permanent/Full time **Company Overview**: In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to surge at an unprecedented pace, Uqudo stands...
-
Technical Support Engineer
5 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...
-
Technical Support
5 months ago
مصر, Egypt DXC Technology Full time**Job brief**: To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet...
-
Technical Support Engineer
5 months ago
مصر, Egypt AW Holding Full time**Responsibilities**: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - ERP knowledge is preferable - Good knowledge Active Directory Domain Environment, and Virtualization technologies. - Respond to queries either in person or over the phone. - Give a support to VOIP, and ERP...
-
Software Engineer
6 months ago
مصر, Egypt Applab Software Trading Full time**Job Overview**: We are seeking a talented Software Engineer to join our dynamic team. The ideal candidate will be responsible for developing high-quality software solutions and contributing to all phases of the development lifecycle. **Duties**: - Design, develop, and implement software solutions - Participate in requirements analysis - Collaborate with...
-
Technical Support Engineer
5 months ago
مصر, Egypt 7keema Full timeImmediate hiring 7keema is looking for a Technical Support Engineer. **Responsibilities and Duties** Administrate and maintain call center system. Administrate Active Directory. Maintain Internet ADSL and Leased Lines with ISP and Telecom Egypt. Support end users (hardware, software, operating systems, printers, etc.) Troubleshoot systems and...
-
Software Development Engineer
5 months ago
مصر, Egypt Siemens Digital Industries Software Full timeSiemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. We're looking for a **Software Development Engineer** to join our **Calibre Engineering division** in **Cairo, Egypt**. **Main...
-
IT Technical Support
6 months ago
مصر, Egypt Transmar Full time**Job Summary**: Administrate and maintain the company's internal networks and all technical issues related to all users computers. **Responsibilities**: **System & Security**: - Set a backup plan for all users data and all systems data regularly. - Search for the most updated releases to maintain up-to date software & data file security. - Participate in...
-
Technical Support Engineer
5 months ago
مصر, Egypt Rabie Al-Takyeef Factory Full time**Mechanical Engineer - Technical Support (Alexandria or Cairo)** We are a ducting-system-manufacturing company seeking a highly motivated and results-oriented **Mechanical Engineer** to join our growing team in **Alexandria or Cairo, Egypt**. In this role, you will provide technical support to our customers, design customized products, submit various...
-
Technical Support Engineer
5 months ago
مصر, Egypt Spectro Systems Full time**J**ob Description**: - Responsible for following projects Installation and POC with our partners. - Ensures the regular & proper verification, performance, implementation for already exist and new projects. - Conduct training sessions for partners/clients on newly installed hardware products. - Validates system functionality by executing the operational...
-
Technical Support Engineer
5 months ago
مصر, Egypt Orange Full time**votre rôle**: Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next step’...
-
Technical Support Engineer
5 months ago
مصر, Egypt SupportYourApp Full time**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
-
Technical Support Engineer
7 months ago
مصر, Egypt Orange Full time**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...
-
Technical Support Engineer
7 months ago
مصر, Egypt Orange Full time**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...