Technical Support Engineer

7 months ago


مصر, Egypt Pelcro Full time

Empowering businesses to deliver a 7-star experience

As a leading subscription and membership management platform with enterprise clients around the world, Pelcro's vision is to elevate the way consumers and businesses interact. We provide all the necessary tools for businesses to create a seamless customer experience.

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers in resolving their requests.

**Responsibilities**:

- Attend daily stand up meetings;
- Assisting the client customer service team with escalations;
- Working on adhoc requests related to client operations such as lists and fulfillments;
- Documenting product improvements based on support tickets;
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software;
- Work on configuring the ticketing system to provide the best customer experience as it relates to escalations and resolving tickets

**Qualifications**:

- Associate's degree in computer science or a related field
- 1-2 years of experience in technical support
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to work independently and as part of a team
- Ability to learn new technologies quickly
- High sense of ownership

**Benefits**
- Flexible hours in a fully remote environment
- Health insurance
- Annual learning and improving budget
- Skilled senior staff who will help you to achieve your very best
- A great salary, commensurate with experience
- Interesting and varied projects to sink your teeth into

**What to Expect**:

- Flexible hours in a remote work environment
- Great working environment
- Competitive salaries
- Interesting and varied projects to sink your teeth into

Along with providing our clients with a seamless user experience, we make sure to always be mindful of making Pelcro the best place to thrive by maintaining a company culture that is based on trust, openness, and support.

Pelcro Inc. is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment that celebrates differences.



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