Technical Support Engineering
3 weeks ago
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
Response and Resolution
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
**Qualifications**:
Required for Exchange
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
- Deep understanding in Exchange architecture
- Deep troubleshooting skills with Exchange
- Experience with Exchange 2010, 2013 and 2016
- Experience with Windows Server 2012 and 2016
- Design, administration and, or support experience with Exchange On-Premise and Exchange Online environments
- Experience with Migrations to Exchange On Premise to Exchange Online
- Troubleshooting skills with Exchange Transport and Client Access
- Troubleshooting experience with Devices syncing.
- Experience with Exchange Disaster Recovery scenarios
- Deep understanding of Active Directory and DNS
- O365 Security and Compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)
Required for Outlook
- Microsoft Office 365 and, or Exchange on-premise servers administration (2007, 2010, 2013, 2016)
- Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
- Networking (HTTP, DNS, TCP, IP)
- Outlook for iOS, Outlook for Android, and Outlook for Mac
Language Qualification
English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
-
Technical Support Engineer
3 weeks ago
مصر, Egypt Rabie Al-Takyeef Factory Full time**Mechanical Engineer - Technical Support (Alexandria or Cairo)** We are a ducting-system-manufacturing company seeking a highly motivated and results-oriented **Mechanical Engineer** to join our growing team in **Alexandria or Cairo, Egypt**. In this role, you will provide technical support to our customers, design customized products, submit various...
-
Technical Support Engineer
3 weeks ago
مصر, Egypt Uqudo Full time**Title**: Technical Support Engineer **Function**:Technology **Location**: Remote **Job Type**: Permanent/Full time **Company Overview**: In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to surge at an unprecedented pace, Uqudo stands...
-
Technical Support Engineer
2 weeks ago
مصر, Egypt Abou Ghaly Motors Full time**Job Information**: Number of Positions **1** *** Business Line **Automotive** *** Function **Technical Support** *** City **Mehwar El Moshir** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - To assist support and coach the service staff in the technical issues insuring that all the technical procedures in...
-
مصر, Egypt ElMehy Engineering Company Full timeDevelop Spare Parts, Service & Support business for Alfa Laval fluid handling equipment including : o Selling Service Contracts, Preventive Maintenance Plans & Spare Parts o Execution of Service Contracts, required repairs & reconditioning. o Provide Technical Knowledge to customers. o Provide needed training on maintenance & trouble shooting for customers....
-
Software Technical Support Engineer
1 week ago
مصر, Egypt BlackStone eIT Full timeBlackStone eIT is a reputable and innovative software company, and we are currently seeking a talented and enthusiastic Software Technical Support Engineer to join our team. As a Software Technical Support Engineer, you will be responsible for providing technical support to our clients and ensuring their satisfaction with our software...
-
Technical Support Engineer
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...
-
Technical Support Engineer
2 weeks ago
مصر, Egypt Microsoft Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
4 weeks ago
مصر, Egypt Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
4 weeks ago
مصر, Egypt Schindler Full time**Location: Cairo, New Cairo, Egypt** **Requisition ID: 65071** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Cairo.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the...
-
Technical Support Engineer
4 days ago
مصر, Egypt Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
3 weeks ago
مصر, Egypt Brimore Full timeJob Description **The Role** The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments. **What you will do** - Design and maintain the tech operational and support process. - Help our stakeholders in using our products to reach the customer business...
-
Technical Support Engineer
1 week ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 4 Department R&D Career Level Position Location maadi **Skills**: - Networks troubleshooting Technical Support customer service Excellent English Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end...
-
Technical Support Engineer
2 weeks ago
مصر, Egypt NAOS Marketing Full timeNAOS Marketing is looking to hire a** Technical Support Engineer **(Solution Responsibilities) to work in a hi-tech mechanical & electrical integration enterprise mainly engaged in research, development, production, and sales of pharmaceutical and food package machinery. **Job Description: 1. Responsible for technical exchanges and guidance with customers,...
-
Technical Support Engineer
4 weeks ago
مصر, Egypt Brimore Full time**Job Description**: **The Role** The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments. **What you will do** - Design and maintain the tech operational and support process. - Help our stakeholders in using our products to reach the customer...
-
Software Technical Support Engineer
2 weeks ago
مصر, Egypt BlackStone eIT Full timeBlackStone eIT, a leading computer software company, is seeking a skilled and dedicated Software Technical Support Engineer to join our dynamic team. As a Software Technical Support Engineer, you will play a crucial role in providing technical support and assistance to our clients. Your excellent problem-solving skills and strong technical knowledge will be...
-
Technical Support Engineer
1 week ago
مصر, Egypt Interact Technology Solutions Full time**Interact Technology Solutions is hiring Technical Support Engineer.** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT- related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document...
-
Technical Support Engineer
2 weeks ago
مصر, Egypt Interact Technology Solutions Full time**Interact Technology Solutions is hiring Technical Support Engineer.** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT- related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document...
-
Technical Support Engineer
2 weeks ago
مصر, Egypt Microsoft Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
3 weeks ago
مصر, Egypt Spectro Systems Full timeResponsible for following projects Installation and POC with our partners. - Ensures the regular & proper verification, performance, implementation for already exist and new projects. - Conduct training sessions for partners/clients on newly installed hardware products. - Validates system functionality by executing the operational checklist in order to...
-
Technical Support Engineer
6 days ago
مصر, Egypt Spectro Systems Full timeResponsible for following projects Installation and POC with our partners. - Ensures the regular & proper verification, performance, implementation for already exist and new projects. - Conduct training sessions for partners/clients on newly installed hardware products. - Validates system functionality by executing the operational checklist in order to...