Technical Software Support Engineer
16 hours ago
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
IBM’s client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English
- Responding to client queries and providing remote technical software support in a timely manner.
- Maintaining highest client satisfaction and relationships even in severe and pressurized situations.
- Interacting with client and IBM functions consistently until problem solution.
- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.
- Employing IBM’s standard support delivery methodologies and tools.
- Logging all related activities for each customer query and handling client data securely.
- Performing in international software support delivery processes and environments.
- Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).
- Identify known defects and fixes to resolve problems.
- Provide assistance on supported product known defects for which available corrective service information and program fixes are available.
- Identify suspected defects and engage development teams to assist in resolution.
- Provide assistance with questions regarding product documentation related to the supported products
- Collaborate with other support centers and business units to provide seamless problem resolution.
- Demonstrate proficiency in the software platform supported by maintaining applicable technical certifications.
- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
- Demonstrate excellent English oral and written communication skills.
**This is a shift work position. The resource will work in US time zone shifts in our Egypt office which is based in Smart Village.**
**Required Technical and Professional Expertise**:
- Fluency in English; written and oral
- Bachelors Degree; Computer Science or Software Engineering preferred
- Basic knowledge of Operating Systems (UNIX, Linux, Windows); Experienced/Advanced usage preferred but not required.
- Basic knowledge of storage devices and peripherals; Experienced/Advanced usage preferred but not required.
- Basic knowledge of databases ex: DB2..etc
- Flexibility to work in Shifts (US time zone shift)
**Preferred Technical and Professional Expertise**
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practic
-
Software Technical Support Engineer
7 months ago
مصر, Egypt BlackStone eIT Full timeBlackStone eIT is a reputable and innovative software company, and we are currently seeking a talented and enthusiastic Software Technical Support Engineer to join our team. As a Software Technical Support Engineer, you will be responsible for providing technical support to our clients and ensuring their satisfaction with our software...
-
Software Technical Support Engineer
9 months ago
مصر, Egypt BlackStone eIT Full timeBlackStone eIT, a leading computer software company, is seeking a skilled and dedicated Software Technical Support Engineer to join our dynamic team. As a Software Technical Support Engineer, you will play a crucial role in providing technical support and assistance to our clients. Your excellent problem-solving skills and strong technical knowledge will be...
-
Software Technical Support Engineer
5 days ago
مصر, Egypt Instabug Full timeDescription **Role**: The Software Support Engineer, as part of Instabug’s Customer Experience team provides support to Instabug’s growing number of customers across different segments, industries and regions. The Software Support Engineer has a comprehensive understanding of all Instabug’s products, who is able to solve problems and translate...
-
Software Technical Support Engineer
7 months ago
مصر, Egypt Instabug Full time**Job Purpose** Responsible for providing support to Instabug’s growing number of customers across different segments, industries and regions. Also having a comprehensive understanding of all Instabug’s products to be able to solve problems and translate technical concepts to our clientbase. The SSE is responsible for delivering an excellent customer...
-
Technical Software Support Engineer
1 week ago
مصر, Egypt IBM Full time**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Technical Support Engineer
7 months ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 4 Department R&D Career Level Position Location maadi **Skills**: - Networks troubleshooting Technical Support customer service Excellent English Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end...
-
Software Engineering Manager
7 months ago
مصر, Egypt Siemens Digital Industries Software Full timeSiemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years. We are currently seeking an **Engineering Manager** to join our **Brightly** team in **Cairo, Egypt**. In this role, you will be...
-
Software Technical Support Internship
7 months ago
مصر, Egypt IBM Full timeIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Software Development Engineer
7 months ago
مصر, Egypt Siemens Digital Industries Software Full timeSiemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years. We are currently seeking a Software Development Engineer to join our Brightly Team in Cairo, Egypt. **Responsibilities**: - Write...
-
Technical Support Engineer
7 months ago
مصر, Egypt Spectro Systems Full timeResponsible for following projects Installation and POC with our partners. - Ensures the regular & proper verification, performance, implementation for already exist and new projects. - Conduct training sessions for partners/clients on newly installed hardware products. - Validates system functionality by executing the operational checklist in order to...
-
Technical Support Engineer
7 months ago
مصر, Egypt Uqudo Full time**Title**: Technical Support Engineer **Function**:Technology **Location**: Remote **Job Type**: Permanent/Full time **Company Overview**: In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to surge at an unprecedented pace, Uqudo stands...
-
Senior Software Development Engineer
7 months ago
مصر, Egypt Siemens Digital Industries Software Full time**Siemens Digital Industries Software - Where today meets tomorrow.** **Let's make the difference together!** **Meet the team -** **Video** Siemens DISW is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. We're...
-
Technical Support Engineer
7 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...
-
Technical Support Engineer
6 days ago
مصر, Egypt NAOS Marketing Full timeNAOS Marketing is looking to hire a** Technical Support Engineer **(Solution Responsibilities) to work in a hi-tech mechanical & electrical integration enterprise mainly engaged in research, development, production, and sales of pharmaceutical and food package machinery. **Job Description: 1. Responsible for technical exchanges and guidance with customers,...
-
Technical Support
7 months ago
مصر, Egypt DXC Technology Full time**Job brief**: To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet...
-
Technical Support Engineer
7 months ago
مصر, Egypt AW Holding Full time**Responsibilities**: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - ERP knowledge is preferable - Good knowledge Active Directory Domain Environment, and Virtualization technologies. - Respond to queries either in person or over the phone. - Give a support to VOIP, and ERP...
-
Technical Support Engineer
7 months ago
مصر, Egypt 7keema Full timeImmediate hiring 7keema is looking for a Technical Support Engineer. **Responsibilities and Duties** Administrate and maintain call center system. Administrate Active Directory. Maintain Internet ADSL and Leased Lines with ISP and Telecom Egypt. Support end users (hardware, software, operating systems, printers, etc.) Troubleshoot systems and...
-
Software Engineer
8 months ago
مصر, Egypt Applab Software Trading Full time**Job Overview**: We are seeking a talented Software Engineer to join our dynamic team. The ideal candidate will be responsible for developing high-quality software solutions and contributing to all phases of the development lifecycle. **Duties**: - Design, develop, and implement software solutions - Participate in requirements analysis - Collaborate with...
-
Technical Support Engineer
7 months ago
مصر, Egypt Pelcro Full timeEmpowering businesses to deliver a 7-star experience As a leading subscription and membership management platform with enterprise clients around the world, Pelcro's vision is to elevate the way consumers and businesses interact. We provide all the necessary tools for businesses to create a seamless customer experience. We are looking for a Technical...
-
Technical Support Engineer
3 days ago
مصر, Egypt Orange Business Services Full time**About the role**: Job Title: Technical support engineer Organization: Service Operations Location: Egypt Cairo Reporting to: Service Desk manager. Job Purpose: To Collect & perform primary troubleshooting end to end for network incidents 24x7 in order to ensure a professional and consistent delivery of quality service to our customers. Key Tasks and...