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Technical Support Engineer Exchange

4 weeks ago

مصر, Egypt Microsoft Full time

As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers’ trust in Microsoft and improve their business performance.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- As a technical focal point, you will represent Microsoft in front of the customer and resolve complex technical issues involving Microsoft Exchange, working with diverse audiences including IT professionals and admins, developers and management.
- Investigate and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

**Qualifications**:
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field
- Extensive experience with a customer-facing role in technical support, technical consulting experience
- Solid experience and advanced knowledge in configuring, administrating and troubleshooting of Exchange, Exchange Transport, Windows Servers and Client Access
- Solid experience with Migrations from Exchange On Premise to Exchange Online
- Solid experience with Exchange Disaster Recovery scenarios
- Deep understanding of Active Directory and DNS
- Fluency in both written and verbal English Language is required

Preferred Qualifications
- Certification in Microsoft Exchange
- Other Microsoft certiciation are a plus (i.e. Microsoft Certified Solutions Expert MCSE)
- Other language is a plus