Service Sales Specialist

7 months ago

مصر, Egypt ABB Full time

**service sales specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences**:
You will be working as Service Sales Specialist and will be part of Motion business area for Service division based in Cairo, Egypt. In this role you will be reporting to Service Segment Manager and will be responsible for driving service sales process in collaboration with the service segment manager and/or service sales manager, generating service sales opportunities and securing profitable sales within the designated area(Egypt, north and central Africa), focusing on installed base penetration (IB) and selling the entire service product portfolio in collaboration with other ABB service units, building long term customer relationships and ensuring immediate response to specific customer needs and issues

**Your responsibilities**:

- Implementing service sales strategy, penetrating IB, promoting various upgrade, retrofit and value add solutions to the benefit of the customer and ABB, understanding the channel strategy and the establishment of related prices and preparing sales plans, reviewing them and proposing recovery plan
- Regularly updating installed base in ServIS (the approved Service database) with the changes made at site, utilizing ServIS to understand the existing installed base (IB) and identifying and developing sales opportunities for service products and solutions to penetrate the existing IB/new IBs in the market
- Focusing on the entire service portfolio to secure profit for assigned business units/product groups, generating service sales leads and developing new market opportunities in the utilities segment
- Identifying and exploring potential new service portfolios, taking one ABB approach to leverage other colleagues’ portfolios, establishing long term customer relationships by understanding customer requirements and applicable regulations
- Demonstrating in-depth technical service product/solutions knowledge for promoting life cycle management (LCM), registering customer feedback and ensuring customer satisfaction throughout the sales process
- Selling entire service product portfolio to expand ABB footprint in the designated area(s), charting out and monitoring sales proposals, tenders and following up proposal statistics, preparing ABB’s Service offerings based on customer need
- Communicating contract details in accordance with ABB offering and strategy, managing administrative sales processes, acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings)
- Translating the needs of customer into relevant ABB service offerings and solutions, contributing to risk assessments related to price and quality, preparing and submitting accurate quotations/sales proposal and contract for leads generated by sales visits
- Registering required information into the appropriate customer database, ensuring technical reliability, safety and cost-effective solutions to satisfy customer’s needs, complying with health and safety directives

**Your background**:

- Bachelor’s Degree in Electrical, Mechanical or Mechatronics Engineering
- Minimum 4 to 6 years of experience in sales
- Preferable if worked within the industries segments (Chemical, Oil & Gas, Cement) accounts
- Fluency in both English & Arabic language is mandatory
- speaking French is a bonus

**Benefits**:

- Retirement plan

**More about us**:
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. Work model: on site #LI-onsite

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