Cab Manager

6 days ago


مصر, Egypt Orange Business Services Full time

**About the role**:
**Typical roles and responsibilities of the CAB manager include, but are not limited to**:

- Assess Change Requests that are submitted to the CAB.
- Organize CAB meetings (standard & emergency), to review and approve changes
- Responsible to assure interlock review and approval of all affected downstream LOBs when applicable
- Issue and maintain a Forward Schedule of Changes (FSC)
- Facilitate Post Implementation Review meetings
- Record and distribute all meeting minutes.
- Maintain Change Management repositories for respective LOB.

**Change management**, is at the core of ITIL® service transition. The maturity of organization depends on how well it facilitates change requests (CR) in response to end-user, technical, functional, or wider business requirements.

Careful change management helps reduce the risk exposure and disruption proactively when new changes are instituted within your organization’s operations and technologies.

ITIL provides an effective framework guideline to conduct change enablement and management activities. In this article, we will discuss the key roles and responsibilities involved in change management according to ITIL guidelines. Even if you don’t adhere to the ITIL framework, these roles help clarify your change management processes.

We’ll look at:

- The change manager
- Change advisory board (CAB)
- Emergency CAB
- The change process owner
- Change management teams

Change manager

Change managers are employees leading the change management programs. These leaders have a background in conducting structured change efforts in organizations.

A certification verifying change management skill is typically desired for a change manager, who will be involved in the following key activities:

- Leading the change management activities within a structured process framework.
- Designing the strategic approach to managing change and support operations that fall within the domain of change management.
- Evaluating the change impact and organizational readiness to limit potential risk.
- Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.
- Evaluating the risk of change and providing actionable guidelines on reducing the impact.
- Evaluating resistance in adopting the change at the user, process, and technology level.
- Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
- Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.
- Conduct post-implementation reviews to assess the decisions and performance related to the change request.

Change Advisory Board (CAB)

This is the team that controls the lifecycle of change across all processes as specified within ITIL Service Transition function. The Change Advisory Board involves high-level members from different domains, including information security, operations, development, networking, service desk, and business relations, among others.

Together, the CAB is responsible for the following activities:

- Supporting the change manager in decisions for major changes.
- Evaluating Requests for Change (RFCs), the available resources, impact of change, and organizational readiness.
- Validating those appropriate tests and evaluation are performed before high-risk changes are approved.
- Documenting relevant processes and activities.
- Supporting the design of change implementation scheduling.
- Reviewing a change implementation process.
- Supporting the design and approving new change process models.
- Using the diverse knowledge base, skills, and expertise of each CAB member to provide a unique perspective before a decision is finalized.

Emergency Change Advisory Board (ECAB)

The ECAB is a smaller body within the CAB that deals specifically with emergency changes. (Emergency changes are one of three change types according to ITIL.) When the emergency change request is raised, the change manager must conduct a thorough analysis and evaluation before finalizing a decision together with the CAB.

A dedicated ECAB body ensures that the necessary resources and expertise within the CAB is available to make the right decision at the right time. The ECAB is responsible for performing activities as like the CAB but focused primarily on emergency changes. These include:

- Assessing the relative importance of the emergency change request.
- Supporting the change manager during impact and risk assessment.
- Reviewing the change request, risk analysis, and impact evaluation before the decision is finalized.
- Approving or rejecting an emergency change.
- Evaluating the efficacy of the emergency change implementation process.

The change management team

Change management functions are distributed in teams across departments and ITIL functions. Individuals within these teams may be responsible



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