Change Manager
7 months ago
**votre rôle**:
**Responsibilities**:
- Conduct standard and complex change management assessments to ensure smooth implementation of changes
- Oversee change/release activities on IPT (Internet Protocol Telephony) infrastructure to minimize disruption and ensure operational efficiency
- Identify, analyze, and develop risk mitigation tactics to address potential issues associated with changes
- Integrate change management activities into project plans to align with organizational goals and objectives
- Initiate Change Advisory Board (CAB) meetings to validate and approve changes/releases in accordance with established procedures
- Facilitate coordination between different teams involved in change implementation to ensure seamless execution
- Update Low-Level Design (LLD) documents to accurately reflect the changes implemented and maintain documentation integrity
- Compile all changes into a comprehensive Forward Schedule of Changes (FSC) for review by CAB members, ensuring transparency and accountability
- Conduct lessons learned and after-action reviews to evaluate change effectiveness and efficiency, driving continuous improvement Generate monthly change reports demonstrating key performance indicators (KPIs) and adherence to agreed-upon metrics
**votre profil**:
**Skills Required**:
- Excellent interpersonal and communication skills to effectively engage with customers
- Proficiency in understanding complex customer infrastructure and a strong grasp of services provided by Orange Business
- Exceptional customer service skills to ensure customer satisfaction
- Strong problem-solving abilities to troubleshoot and resolve technical issues efficiently
- Capability to work effectively under pressure in a fast-paced environment
- Strong multitasking skills to manage multiple tasks simultaneously
- Fluency in English, both verbal and written
- Strong organizational and time management skills to meet SLAs and deadlines effectively
**Preferred Technical Knowledge**:
- CCNA certification is considered advantageous
- CCNP Collaboration certification is a plus
Familiarity with ITIL Foundation principles is beneficial
**le plus de l'offre**:
**Qualifications**:
- Bachelor's degree in a relevant field or equivalent work experience
- Proven experience in voice technology change management, preferably in a large-scale organization Strong knowledge of voice technology systems, including telephony, IVR, call routing, and voice recognition
**contrat**:
CDI
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