Esc Process Lead

**About the role**: A-Major Incident Management: Act as main point of contact leading OBS internal troubleshooting/crisis bridge Ensure proper and frequent customer communication during Major Incidents in line with OBS case excellence guidelines Ensure technical escalations on time Ensure and achieve incident escalation according to case excellence...

**About the role**: A- NAM operations Overlook NAM operations for ESC top customers and manage the relationship with customer & account team in collaboration with head ESC NAM. Maintain and lead automation and value added services and tools for NAM customers B-Major Incident Management: Act as main point of contact leading OBS internal...

**About the role**: - Lead major & complex incidents/problems ensuring resolution & root cause analysis. - Lead and initiate projects resulted from problem management reports, interface with design and implementation teams. - Develop problem management reports and proactive actions that reduces the incidents impacting globally the service. - Mentor new...

**About the role**: - A key actor in driving the success of the programs through strong Program Management, Leadership and Communication skills as well as a proven ability to lead, cooperate with key transversal actors and partners along the quote to bill chain and others : sales, sourcing, operations, CMI, OINIS. - Continuous improvement - encompassing...

About the Vision Run by Unilever, the Employee Experience (EX) Operational Hubs support the markets by delivering responsive and efficient operational excellence, leveraging automation, innovation & continuous improvement. To create an operational Powerhouse for Employee Experience Organization by centralizing capabilities, skills, and process automation to...

### ABOUT SHIFT EV: Shift EV is an electric mobility technology company based in Cairo, Egypt. Our vision is to expedite the adoption of electric mobile solutions in Egypt and the region by developing state-of-the-art electric drivetrain solutions. Our team members are top-notch industrial and academic experts from institutions like MIT and Intel. Backed by...

**About the Vision** Run by Unilever, the Employee Experience (EX) Operational Hubs support the markets by delivering responsive and efficient operational excellence, leveraging automation, innovation & continuous improvement. To create an operational Powerhouse for Employee Experience Organization by centralizing capabilities, skills, and process...

**About the role**: - Manage Change/release activities on IPT infrastructure for designated Customers - Perform Feasibility study and risk assessment of new Changes/release - Initiate Change advisory board meetings to validate and approve Changes/release. - Leads the Change Advisory Board to approve or reject significant change management projects & complex...

Organize travel arrangements from beginning to end, including tickets, accommodation, and transportation - Handle work permits for Advansys employees across Europe, the USA, and the Middle East - Supply travelers with pertinent information and useful travel/holiday materials - Handle expat visits and hotel reservations - Research various destinations and...

**Who is our client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...

**About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...

**About this opportunity!** **What you will do** - Developing and maintaining EHS standards, frameworks, and procedures to manage EHS risks, including safety standards such as climbing, driving,...etc., and integrating these requirements into relevant processes to manage of suppliers’ EHS performance. - Guiding and supporting stakeholders in the...

**Who is our client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...

**About the role**: As part of Customer Service and Operations (CSO), the Product Development & Lifecycle department of each CSO entity has the responsibility, for the French and International enterprise markets, to manage the design and evolution of business processes as well as the tools strategy in the framework of services development and business and IT...

**Introduction** The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud...

We are seeking a **Process Architect**: - which requires an individual with a wide operational understanding, marrying process, policy and other documents with workflow and human interaction. **Fluent Arabic language skills are required** **Very regular travel to a customer-site in Saudi Arabia will be required.** **Responsibilities**: - Identify the...

Monitor and improve the cycle time of the upstream and downstream processes to eliminate wastes, improve the products lead time to drive value to the customer. **Responsibilities**: - Define the process and measure the cycle time. - Rate the operators to assess the relaxation allowance to measure the standard time. - Identify the suitable lean tools to...

**Why join us?** KYC Operations department is a part of Global Operations / Digital Business Services in HSBC structure. The objective is to provide Global Banking & Markets, Commercial Banking and Wealth & Private Banking clients with a globally consistent, and best in class KYC/CDD process, in over 50 countries. Depending on jurisdiction this can include...

**Electrical Lead Service Engineer - Process Automation**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where...

Sutherland is seeking a dynamic and strategic-thinking person to join us as a Associate Principal - Organizational Excellence to support the site Organizational Excellence Lead and Service Delivery Team. We are a group of hard-working and forward-thinking individuals. If you are looking to build a fulfilling career and are confident you have the skills and...