Associate Principal
7 days ago
Sutherland is seeking a dynamic and strategic-thinking person to join us as a Associate Principal
- Organizational Excellence to support the site Organizational Excellence Lead and Service Delivery Team. We are a group of hard-working and forward-thinking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
**Associate Principals in this role get to**:
**Strengthen Relationships**:Establish and maintain highly professional communication with team members by understanding needs, resolving issues, and managing expectations
**Shape Workplace Culture**:Lead standardization activities across the programs and supports global standardization initiatives and projects
**Define Sutherland’s Reputation**:Oversee and manage performance and service quality to guarantee customer satisfaction and client satisfaction
**Drive Sutherland Forward**:Support programs and teams to meet targets, exceed expectations and add value
**Keep Morale High**: Be an example of professionalism and support
**Qualifications**:
- Bachelor’s degree
- Five or more years of process transformation experience; Two or more years of managerial experience
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Ability to be customer-oriented in managing communications and issues
- Ability to be able to work in a fast-paced environment
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
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