Practice Leader
3 days ago
**About the role**:
As part of Customer Service and Operations (CSO), the Product Development & Lifecycle department of each CSO entity has the responsibility, for the French and International enterprise markets, to manage the design and evolution of business processes as well as the tools strategy in the framework of services development and business and IT transformation projects.
Those PDL teams embedding SIEs/SLMs designs and adapts the processes & tools to guarantee the operational efficiency, performance, and end to end quality of experience of the customer and operational journeys.
**About you**:
Missions
‘Head of Practice’ (HoP), as a key transversal actor, will lead an area of practice for Collaborate: offers and solution development and offering intellectual and managerial leadership within the teams and externally on a defined area of practice.
HoP will work with management team (FBO, IBO, ESC, OGSB, Marketing) & Lifecycle actors, who in return will support him to focus and develop his/her expertise in the fields of job evolution, transformation projects that breaks with traditional development methods for greater quality & value for client and for OBS organization.
A Global and transversal perspective will allow HoP to ensure cohesion of practices within a transformation context (incubation, process modularity) and to contribute to process actors’ efficiency, skills & mindset.
Activities
Reporting to Head of Transversal Services & Process, your areas of focus:
Understand the business & operational context of PDL actors, identify differences between operational entities by assessing key stakes, objectives, and specificities.
Lead and/or contribute to transformation project impacting PDL activities; Identing & analyzing impacts on PDL actors’ skills and practices.
Co-design, with PDL entities, the support approach to manage changes, brought by new methodology, new projects or new tools, process evolution:
Ensure all changes are addressed and translated into an evolution of the methodologies/tools.
Ensure the changes are known & applied by process actors.
Keep up to date the documentation (support documentation and templates) easing the PDL job Support.
Federate and inform communities by sharing and animating around solution development.
Support PDL actors in the Agile transformation: acculturation, mindset,
**Additional information**:
Great community animation and knowledge sharing skills.
Transversal leadership to align multiple actors and promote performance culture and practices.
A good understanding Service Implementation Expert & Service activities and processes.
Fluent English and French
A minimum of 5 - 10 years’ experience in an international environment.
Certifications: ITILv3, SYNERGY,
Classification: MLP
**Department**:
Customer Services & Operations
**Contract**:
Regular
-
Senior Technical Content Writer
7 days ago
مصر, Egypt Leader Group Full time**Summary**: We are looking to hire a dedicated **talent content writer(English-Arabic)** to create content for blogs, articles, product descriptions, social media, and the company website. The content writer’s responsibilities include evaluating analytics to adjust content as needed, regularly updating the company’s website, and promoting the company...
-
On Ground Team Leader
1 week ago
مصر, Egypt Tagaddod Full timeTagaddod is a tech platform that is on a mission to empower individuals and communities to build sustainable impact and income through waste collection. Our vision is to leverage data, technology and logistics to support worldwide energy security and waste elimination. We are seeking an On Ground Team Leader to join our team in the Renewables & Environment...
-
On-ground Team Leader
4 weeks ago
مصر, Egypt Tagaddod Full timeWe are looking for an On-Ground Team Leader to join us at Tagaddod. **Responsibilities**: - Daily count and checking inventory at warehouse. - Following up on inventory process in and out. - Checking safety and minimum stock benchmarks at the FP. - Tracking damage & expiry dates for all FP products. - Follow up on a daily basis of Raw & Packaging...
-
Data & Software Sales Acceleration Leader
2 weeks ago
مصر, Egypt bioMérieux sa Full timeA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large...
-
Billing and Collection Leader
2 weeks ago
مصر, Egypt Baker Hughes Full time**Billing & Collections Leader** **Would you like to help shape Baker Hughes’ strategic direction?** **Do you like to develop business plans for the business unit as a whole?** **Join our Baker Hughes Team!** Baker Hughes is a leader in the oilfield services industry. We offer opportunities for qualified people who want to grow in our high-performance...
-
Software Team Leader
6 days ago
مصر, Egypt Orange Business Full time**About the role**: The Software Team Leader is responsible of: - Build phase - Leading the teams (Development and Jira / Confluence teams): - Analyzing the business requirements & map it to a feasible solution - Agree with the business owners on the requirements priorities - Planning and estimating the work need for every sprint - Delivering the...
-
Performance Marketing Team Leader
1 week ago
مصر, Egypt ArabyAds Full time**Main Responsibilities**: Develop and execute comprehensive performance marketing strategies aligned with overall business goals. Collaborate with cross-functional teams to integrate performance marketing into the broader marketing and sales strategies. Create and manage advertising budgets, ensuring optimal allocation for maximum ROI. Analyze key...
-
Progov Associate Director, Security Practice
5 days ago
مصر, Egypt Protiviti Full timeJOB REQUISITION ProGov Associate Director, Security Practice - Government Data Protection LOCATION ALEXANDRIA ADDITIONAL LOCATION Are You Ready to Live Protiviti? The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and diverse culture. We hire curious individuals for whom learning is a passion. Together, we...
-
Ecosystem Leader
2 weeks ago
مصر, Egypt IBM Full time**Introduction** The 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As an Ecosystem Manager, your mission is to lead and manage an internal IBM Ecosystem sales team(s) who support external Partners in your country or market. You'll work with IBM Technology Leaders and other Sales managers...
-
Java Development Team Leader
5 days ago
مصر, Egypt Arrow Electronics, Inc. Full timePosition: Java Development Team Leader **Job Description**: - We are looking for an experienced Java Development Lead to help us expanding our potentials in software engineering. The Java Technical Lead will facilitate requirement analysis, guide the technical implementation for his team, conduct peer reviews and provide feedback, and enhance...
-
مصر, Egypt Mott MacDonald Full timeThe National Drainage Program III in the context of the Joint Integrated Sector Approach in the Irrigation Sector (NDP III - JISA) aims to optimize the use of water by improving the efficiency of the drainage system on a national scale. We are looking for a Deputy Team Leader to be based in the New Administrative Capital and will be a part time role of 2.5...
-
Web Developer Team Leader
2 weeks ago
مصر, Egypt Namat Cooperation Full timeWe are looking for an Odoo team leader in Namat Almuraqbah company. a professional Who Works in software development and operational support in a software **The location will be in Egypt.** **What Will you do?** - Perform coding duties within a specified timeframe - Provide assistance with software support and troubleshooting - Maintain proper coding...
-
Women Health Clinical Leader
4 weeks ago
مصر, Egypt GE Healthcare Full time**Job Description Summary**: Women Health Clinical Leader - Value Segment responsible for winning business and customer facing. She/He operates with some autonomy but is covered by well-defined Commercial policies or review of end results. The job will be mainly dedicated to the Ultrasound value segment for Women Health. Women Health Clinical Leader - Value...
-
Service Delivery Team Leader
2 weeks ago
مصر, Egypt Future Group Full time**Job Descriptions** - Provide Direct Customer Support through various channels. - Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters. - Investigate and resolve customer complaints and queries particularly escalated ones. - Provide feedback and support to the Client...
-
Multi Sites Leader-egy, Amxl Trans
1 week ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeBachelor's degree in supply chain management, operations, engineering, analytics or related field - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of employee and performance management experience Amazon Operations Amazon Worldwide Operations is the underlying fulfillment and customer service engine that...
-
HR Team Leader-construction Experience
1 week ago
مصر, Egypt WEmng Full time**Required for a Leading Construction Company located in Giza the following position** The purpose of this position is to manage all HR activities and processes for the country’s operations, in accordance with company standards and procedures. **Main Tasks and Responsibilities**: - Supports the Plant Manager in planning and optimizing staff allocation -...
-
Global Sustainability Services Practice Lead
2 weeks ago
مصر, Egypt Orange Business Full time**About the role**: Mission- Drive a transversal community of sustainability services practitioners across zones (FR & IZ): - Develop consulting-led engagements and services related to our lower environmental impact and environmental transition solutions - Promote sales enablement, training and adoption of sustainability approach and assets for the sales...
-
Engineering Leader/ Edms and Documentation
4 days ago
مصر, Egypt LHR Saudi Arabia Full time**Who is our client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...
-
Business Development Leader- Logistics
6 days ago
مصر, Egypt Aramex Full time**Purpose of the Job**: Gain new customers and identify growth potential and reach revenues to ensure company targets are achieved - Develop and maintain an effective relationship with customers - Ensure best sales practices to meet customer needs and expectations to capitalize on growth - Constantly create revenue generating channels from cross selling and...
-
Production Shift Leader
2 days ago
مصر, Egypt Givaudan Full timeJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their...