Practice Leader

3 days ago


مصر, Egypt Orange Business Services Full time

**About the role**:
As part of Customer Service and Operations (CSO), the Product Development & Lifecycle department of each CSO entity has the responsibility, for the French and International enterprise markets, to manage the design and evolution of business processes as well as the tools strategy in the framework of services development and business and IT transformation projects.

Those PDL teams embedding SIEs/SLMs designs and adapts the processes & tools to guarantee the operational efficiency, performance, and end to end quality of experience of the customer and operational journeys.

**About you**:
Missions

‘Head of Practice’ (HoP), as a key transversal actor, will lead an area of practice for Collaborate: offers and solution development and offering intellectual and managerial leadership within the teams and externally on a defined area of practice.

HoP will work with management team (FBO, IBO, ESC, OGSB, Marketing) & Lifecycle actors, who in return will support him to focus and develop his/her expertise in the fields of job evolution, transformation projects that breaks with traditional development methods for greater quality & value for client and for OBS organization.

A Global and transversal perspective will allow HoP to ensure cohesion of practices within a transformation context (incubation, process modularity) and to contribute to process actors’ efficiency, skills & mindset.

Activities

Reporting to Head of Transversal Services & Process, your areas of focus:
Understand the business & operational context of PDL actors, identify differences between operational entities by assessing key stakes, objectives, and specificities.

Lead and/or contribute to transformation project impacting PDL activities; Identing & analyzing impacts on PDL actors’ skills and practices.

Co-design, with PDL entities, the support approach to manage changes, brought by new methodology, new projects or new tools, process evolution:
Ensure all changes are addressed and translated into an evolution of the methodologies/tools.

Ensure the changes are known & applied by process actors.

Keep up to date the documentation (support documentation and templates) easing the PDL job Support.

Federate and inform communities by sharing and animating around solution development.

Support PDL actors in the Agile transformation: acculturation, mindset,

**Additional information**:
Great community animation and knowledge sharing skills.

Transversal leadership to align multiple actors and promote performance culture and practices.

A good understanding Service Implementation Expert & Service activities and processes.

Fluent English and French

A minimum of 5 - 10 years’ experience in an international environment.

Certifications: ITILv3, SYNERGY,

Classification: MLP

**Department**:
Customer Services & Operations

**Contract**:
Regular



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