Esc Uc Incident

**About the role**: The UC PM, as part of ESC service Transition team, is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include Contact Center, Business Talk, MS Direct Routing, B2GasS, BTOI, LVS, Audio Conference, BYOC and Video...

**About the role**: A- NAM operations Overlook NAM operations for ESC top customers and manage the relationship with customer & account team in collaboration with head ESC NAM. Maintain and lead automation and value added services and tools for NAM customers B-Major Incident Management: Act as main point of contact leading OBS internal...

**votre rôle**: As a UC & Cloud Crisis Manager, you will lead and coordinate incident management /Crisis Management activities for VIP customers, focusing on incidents related to UC & Cloud solutions. Serving as the primary contact and major incident leader, your role is pivotal in ensuring efficient incident resolution and acting as a bridge leader during...

**About the role**: He / She will be in Charge of: **Leadership and management of the team** **In close cooperation with the ESC management team build vision and strategy, derived from the corporate strategy** **Communicate strategic plan to all team members and ensure their full understanding and support** **Assign resources to the customer projects and...

**About the role**: - Lead major & complex incidents/problems ensuring resolution & root cause analysis. - Lead and initiate projects resulted from problem management reports, interface with design and implementation teams. - Develop problem management reports and proactive actions that reduces the incidents impacting globally the service. - Mentor new...

**Voice Digital Coach responsibilities** - Analyse reported issues to identify its nature (portal, process or service connectivity) and re-direct to the appropriate entity. - Troubleshoot reported issues on different tools (Hookah, Gini, LOIS, CIS, Webadmin, BTD Tools). - Support customers on portal usage by carrying out quick demos where required. - Provide...

**About the role**: **Voice Digital Coach responsibilities** - Analyse reported issues to identify its nature (portal, process or service connectivity) and re-direct to the appropriate entity. - Troubleshoot reported issues on different tools (Hookah, Gini, LOIS, CIS, Webadmin, BTD Tools). - Support customers on portal usage by carrying out quick demos where...

**About the role**: - Manage Change/release activities on IPT infrastructure for designated Customers - Perform Feasibility study and risk assessment of new Changes/release - Initiate Change advisory board meetings to validate and approve Changes/release. - Leads the Change Advisory Board to approve or reject significant change management projects & complex...

**About the role**: Lead, manage, evolve, and motivate a large organization to provide 24x7 operations support for BASF. Provide both tactical and strategic leadership and evolution of the organization to ensure operational performance is aligned with contractual SLAs, CBU, and Operations Director. Services include all job roles engaged in incident...

**Job Information**: Field - InfrastuctureField / Area - NetworksIndustry - IT ServicesJob Category - Network Voip EngineerWork Experience - 1-3 yearsCity - CairoState/Province - CairoCountry - EgyptZip/Postal Code - 11311- Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot value added services (Voice Mail, Attendant...

**About the role**: - Incident Management activities through service failure, or error restoration in order to minimize service interruption, and to ensure customer’s business continuity. - Troubleshooting, isolation, and restoration for faults, and incidents on Orange Business Services core voice network, for voice services. This include multivendor...

**About the role**: - Incident Management activities through service failure, or error restoration in order to minimize service interruption, and to ensure customer’s business continuity. - Troubleshooting, isolation, and restoration for faults, and incidents on Orange Business Services core voice network, for voice services. This include multivendor...

**About the role**: - Identify Operational new needs that could be followed& manage them - Define priorities and decide about global strategy for some projects. - Follow on a regular basis progress made on each project. - Identify issues related to monitoring tools & alarms efficiency - Update regularly dashboards with key dates and indicators. - Ensure...

**About the role**: In this role, the primary objective is to deliver 24x7 remote support for our managed and co-managed voice infrastructure and technologies. Taking end-to-end ownership of voice incidents, the position ensures timely resolutions within established service level agreements. Additionally, the role involves implementing standard and complex...

**About the role**: In this role, the primary objective is to deliver 24x7 remote support for our managed and co-managed voice infrastructure and technologies. Taking end-to-end ownership of voice incidents, the position ensures timely resolutions within established service level agreements. Additionally, the role involves implementing standard and complex...

Provide the required professional technical support within customer operations and support the internal operational entities (level, level2,.. ect) toward faults resolution, changes validation and implementation. - Lead major & complex incidents/problems ensuring resolution & root cause analysis. - Lead and initiate projects resulted from problem management...

**Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive cases ensuring a professional and consistent delivery of...

**About the role**: The Voice Digital Coach is responsible for delivering comprehensive support to end-users utilizing digital tools. Key responsibilities include addressing customer queries, gathering feedback, suggesting improvements, guiding portal users through functionalities, and providing periodic support information and statistics to the Digital...

**About the role**: **Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive cases ensuring a professional and...

**About the role**: - A key actor in driving the success of the programs through strong Program Management, Leadership and Communication skills as well as a proven ability to lead, cooperate with key transversal actors and partners along the quote to bill chain and others : sales, sourcing, operations, CMI, OINIS. - Continuous improvement - encompassing...