Senior Quality Manager

1 week ago


مصر, Egypt Orange Business Full time

**About the role**:

- Identify Operational new needs that could be followed& manage them
- Define priorities and decide about global strategy for some projects.
- Follow on a regular basis progress made on each project.
- Identify issues related to monitoring tools & alarms efficiency
- Update regularly dashboards with key dates and indicators.
- Ensure about relevant communication with Operational teams
- Provide a weekly reporting with main actions done and planned.
- Provide operational managers and other stakeholders with a monthly reporting with a high-level progress made on each project.
- Be a point of contact with Engineering (Operational teams
Engineering teams). on release management consolidated view
- Manage a dedicated Community created on Plazza

Main projects followed are:

- Monitoring Efficiency: Alarms reduction & Urgency level definition
- Automation tools and projects related to License management, monitoring fine tuning and pulling, especially on new products ( Direct routing, Teams...), and managing transversal technical workstreams

**About you**:
Education and Experience:

- Min. 3 years related work experience (Service Operations/ Transition)
- Experience in Cloud Technologies.
- Relevant experience with managing cross-functional (virtual) teams is a plus

Technical Knowledge
- Solid understanding of Orange Business Services solutions
- Understanding of corporate governance within complex organizations

Soft Skills and Abilities:

- Proficient English, and French is a plus
- Capability to work in a global, changing, and multicultural environment
- Excellent Interpersonal & Collaboration skills.
- Good time management, organizational and leadership skills

**Additional information**:
The role of the ESC Quality manager which is part of transversal operations is to follow the projects managed by transversal operations team, ensure about progress made on a regular basis, identify any issues, and address them to the right person, provide UC Managers with a relevant reporting.

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular



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