L2 Uc Collaboration Engineer

As a Unified Collaboration Operations Engineer (Level 2), you will be an integral part of our operations team focused on Unified Collaboration (UC) products and services. You will play a crucial role in incident management, change management, and release management, ensuring the seamless operation of UC systems. **Technical Responsibilities**: - Provide...

**Proactively manage and resolve IT issues to maintain service excellence - join us as an L2 EUC Engineer**: **J**ob Title**:L2 EUC Engineer **Department**:IT **Location (primary)**:Cairo, Egypt **In this role you will** EUC Computing Engineer (L2) to support the business in achieving its strategic objectives. The End-user Computing Engineer (L2) is in...

We are seeking a skilled and experienced Senior Systems Engineer who will be responsible for designing, implementing, and maintaining Linux, OpenShift, VMware, and L2 Networking solutions specifically tailored to Dell products. Your expertise in these technologies, combined with your knowledge of Dell infrastructure, will be crucial in ensuring the...

**votre rôle**: As a UC & Cloud Crisis Manager, you will lead and coordinate incident management /Crisis Management activities for VIP customers, focusing on incidents related to UC & Cloud solutions. Serving as the primary contact and major incident leader, your role is pivotal in ensuring efficient incident resolution and acting as a bridge leader during...

**Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...

**About the role**: In this role, the primary objective is to deliver 24x7 remote support for our managed and co-managed voice infrastructure and technologies. Taking end-to-end ownership of voice incidents, the position ensures timely resolutions within established service level agreements. Additionally, the role involves implementing standard and complex...

**About the Role**: **We are seeking an experienced Voice and Collaboration Engineer to design, implement, and manage robust IP Telephony & VOIP solutions based on Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers...

To provide level3 of professional technical support and resolve complex customer issues and lead crises management. - To validate and implement UC complex changes and new releases. - Provide technical support till permanent resolution for repeated incidents/problems if requested and identify trends (Problem management trend analysis). - Act as the high level...

**The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports...

Investigate escalations from the service desk. - Identify Endpoints and network issues. - Troubleshoot configuration issues. - Coordinate changes with vendors. - Collaborate with a team of engineers and IT professionals to design, implement, and support collaboration solutions. - Assist in deploying and configuring collaboration tools such as video...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**About the role**: Trasnversal change and release managment role, is mainly to take care about webex change and release and other tech. UC managed service solutions Orange is responsible to perform transversal release& change management activities for those service **Responsibilities**: Manage change and Release activities on uc solutions ( and other...

Manage and execute end-to-end storage and file migration projects for enterprise clients - Serve as the technical lead, collaborating with cross-functional teams to plan, design, and implement complex storage and file migration solutions - Analyze client requirements, assess existing infrastructure, and propose optimal migration strategies and...

**votre rôle**: Job Requirements: IT background (Engineering, Computer Science or Similar Education) Professional Working Proficiency in English (mandatory) Professional Working Proficiency in French (mandatory) Virtualization and Cloud Knowledge CCNA knowledge (certification is a plus) **votre profil**: Strong understanding of operating systems, software,...

**votre rôle**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Execute changes and task...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

**Role Purpose**: Primarily responsible for the remote configuration and commissioning of customer solutions over the MSP, SD-WAN, Internet, IOT, Cloud and legacy core MPLS networks, the Provisioning chapter support the provisioning of Vodafone core IP & Data products, whilst also providing associated Remote Access, L1 L2 & L3 Testing and Customer Reporting...

**votre rôle**: Entry point for operational request to L2 per offer Entry point per offer for the Service Owner for all life-cycle management (in particular regarding change management and incidents) Technical OPS lead for all P1 incident/ crisis in liaison with all L2 OPS, L3 offer referent, Service owner and other stakeholders Contribute to operational...

The Unified Communications Project Manager, part of ESC service Build team, is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include Contact Center, Business Talk, Audio Conference, FCC, B2GMS, B2GasS, BTOI, LVS, WTW DI/MT, OVP and...

**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...