Vb Change Management Lead

6 days ago


مصر, Egypt Vodafone Full time

**Role Purpose**: The VBC DS(Non-Dedicated) Change Manager is responsible for the successful delivery of Change requests to one or more key customers across a broad range of Business Services supplied by Vodafone (VGE).

**Key Accountabilities**
- To raise changes affecting the customer, ensuring accuracy throughout the lifecycle of the Change request.
- Communicate all Changes carried out by Vodafone and / or the customer effectively.
- To manage the progression of changes and ensure they meet objectives
- Provide regular reports to Customers and internal Vodafone stakeholders.
- To manage the approval process associated with all Change requests.
- Build a good working relationship with the customer/s stakeholders and Vodafone support functions to provide a valuable service to the customer.
- Enhance the relationship to develop improve working practices on customer initiated changes.
- Ensure all interested and affected parties are aware of each change and that the risk assessment is correct and clear.
- Demonstrate an understanding of the commercial environment in which Vodafone operates, ensuring that activities undertaken demonstrate good use of company resources and add value.
- Ensure all Changes follow the agreed process and are received, logged and managed correctly.
- Challenge any Change not meeting the minimum expected standard.
- Maintain a Forward Schedule of Change for your customer/s.
- Attend Vodafone and Vendor / Channel CAB calls as required to support the Change process.
- Mange the Risk Assessments and Impact Analysis to provide clarity to all stakeholders for each change.
- Liaise with all necessary parties to coordinate change building, testing and implementation in accordance with agreed timescales.
- Raise and manage Change requests in Vodafone systems.
- Minimise unplanned downtime on the customer’s services through effective scheduling and impact assessments.

**Core competencies and experience**
- Strong written & verbal communication (English is a must)
- IT Change Management experience
- Ability to demonstrate initiative and own resolutions
- ITIL certified
- Public Sector & Fixed Line knowledge advantageous

_VOIS



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