B2gaas Infra Cmrm Automation Lead

7 hours ago


مصر, Egypt Orange Business Services Full time

**About the role**:
The B2GaaS is a fully managed telephony service solution, Orange is responsible to perform release& change management activities for service

**Responsibilities**:
Manage Release activities on B2GaaS infrastructure.
Manage Release/change activities on B2GaaS for all B2GaaS customers.
Review Release Notes (RN) published by Orange engineering team.
Perform Feasibility study and risk assessment of new releases/changes for all B2Gaas services.
Initiate Change Advisory Board (CAB) with all stakeholders to discuss release/change management activities.
Initiate & lead CAB to approve or reject significant release/change projects.
Schedule release/change projects, and ensure availability of required resources (human, hardware, or software).
Interface with different teams involved in the release/change activities ensuring successful release/change.
Review all release/change projects for effectiveness and efficiency.
Lead continual improvement plans for B2GAAS release managment activity
Update LLD documents in case needed.

The concerned position also will act as Senior B2GAAS infa change manager and auomtaiton lead to handle tasks below
- Point of contact for OCB for all B2GAAS infrastructure release activities
- Manage changes evaluation, risk assessment, resources and planning for infrastructure change with OCB SDM and ops team, and CSM communiucation about the changes
- Manage the HCS licenses capacity
- Work with UC /OCB engineering and BU to raise new service evolution
- Lead improvment plan on B2GAAS infrastructure management
- Promtote auomtaiton tools and maintain dashboard on Auomtaiotn tools utlization and KPI.
- Lead and support auomtaiton tools expansion on other UC technolgies, and consolidate and report auomtaiton needs, and follow up on evolution needs
- Main point of contact to the program level and Engineering to pritorize automation needs on CM&RM

**About you**:
Education/certification
Engineering, Computer Sciences or Telecommunications degree.
CCNP Voice or relevant experience.
ITIL certification is a plus

Experience
Minimum 6-7 years on IP Telephony experience / Data services.
Experience on Cisco IPT service implementation (CallManager, Voice mail system, attendant servers etc )
Multi-vendor knowledge is a plus.
Virtualization technology/service knowledge (VMware, etc )is a plus.
IP & Voice release management technical and design experience.
Project Management experience is a plus.
Ability to interface with multiple internal teams

Mangment and cross functional organization skills

professional skills
Customer Oriented Attitude.
Proactive.
Good interpersonal and communication skills.
Good time management, and organizational skills.
Good Presentation skills.
The ability to combine in-depth technical knowledge with outstanding customer service skills.
Problem Solving Skill.
Taking charge of complex projects and ensuring successful delivery on time.
Team Spirit.

**Additional information**:
**Department**:
Customer Services & Operations

**Contract**:
Regular


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