Cloud Adoption Manager

2 days ago

مصر, Egypt Oracle Full time

Cloud Adoption Manager-2200033W

**Applicants are required to read, write, and speak the following languages**: English

**Preferred Qualifications**

Cloud Adoption is a newly-formed organization within EMEA Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving **fast activation**, **nurturing** **an optimal ramp up** and **removing technical barriers**.

Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primary focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth.

Does this pique your interest? If so, we hope to meet you

**Role and Responsibilities**:
The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle

**Typical activities:**:Drive a fast and smooth **Customer activation**
- Strong focus on **Activation** for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth
- Provide standard methodology guidance on the Landing Zone in alignment with our Workload Architects activities
- Equip the customer with the **relevant knowledge **for early usage

Manage the customer’s **Adoption Plan**
- Continuously **monitor and review Adoption Plan** with the customer to guarantee the progress according to their expectations, facilitating the **value realization**:

- **Monitor and predict consumption fluctuations**, define and execute corrective actions
- Pro-actively **monitor burn rates **and **provide consumption forecast**:

- **Assess churn risk **(customer or service) and formulate mitigation plan
- Detect and flag potential new workloads (to ACEs - Account Cloud Engineers) or new implementation opportunities (to internal implementation services - LIFT)
- Drive **Go Live Assurance** to guarantee success in this Critical Milestone for the customer
- Provide “Longer Term” customer assistance on environment already in Production through **Operations Monitoring and Optimization Advisory**

**Energize Customers **interest by sharing information and facilitate connection with relevant Oracle activities
- Share and/or recommend customer/ industry specific standard methodologies & content

**Remove barriers**
- Assure **progress and prompt resolution of SRs and escalations** by engaging relevant teams and advocating for customers
- **Identify structural issues** affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales ) to formulate a resolution plan
- **Act as a customer advocate for product features and requirements**

**Skills and Profile**:
To fulfill the role of a CAM we are looking for individuals matching the following profile:
**Proven experience in Tech Cloud engineering roles** with a track record of successful customer engagements.

**Passionate about Technology with Breadth and Depth knowledge**
- Certified on OCI (or equivalent certifications from competition) - minimum OCI Foundations Associate level
- Solid understanding of competitive landscape - hands-on experience with AWS, GCP or Azure is a plus

**IT Market Literacy** - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries

**High Energy and social skills**

**Focus on Customer Centricity**:Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success
- **Communication** - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles
- **Project Management - **It is knowledgeable of the most common PM methodologies and tools (ie. Prince2)
- **Focused on results **to improve problem resolution & escalation management
- Possesses strong listening and coordination skills to comprehend customer’s issues, and work to resolve them. If vital, engage other teams to ensure successful and speedy resolution
- Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking
- Ability to identify and handle escalations

**Customer Lifecycle awareness**
- Able to understand the customers’ existing IT landscape, business requirements and their definition of success.
- Position Oracle as a business partner by delivering value to functional through executive levels

**Commercial business understanding**:

- Partners with Sales, Account Cloud Engineers, Domain Specialist, Workload Architects and LIFT teams to ensure customer success and

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