Technical Account Manager

7 days ago


مصر, Egypt IBM Full time

**Introduction**
IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

**Your Role and Responsibilities**
The Expertise Connect (EC) Team is looking for a highly skilled individual to join their team on the Automation portfolio side, focusing on Cloud Pak for Integration. EC is a growing and revenue generating arm of Expert Labs.
EC contracts provide access to a Trusted Advisor single point of contact, a skilled expert who can act as the IBM Liaison to the client across the specific product space, the Technical Account Manager Delivery Leader (TAM)
As TAM you are an assigned technical expert skilled in specific product areas who provides technical advice, overall environment proactiveness, skill sharing, diagnostic coaching, assistance with migrations, upgrades, key projects and recommendations for managing your IBM software. This includes representing proactive, reactive and preventive assistance.
You role also requires the ability to be flexible towards the client's needs and bring resolution to their requirements quickly and efficiently. You deeply understand customer business and technology needs; become the face of IBM to the customer and serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Automation Growth Offerings.
Finally you role requires deep expertise across products, a willingness to develop hands-on expertise in new technology and a keen interest in sharing knowledge and best practices through education sessions.
Your goal as a successful TAM resource is to help clients minimize the risk of downtime, successfully deploy and integrate new solutions, manage upgrades or migrations and efficiently integrate IBM Best Practices in their use of the IBM Automation product suite. If you love working with clients, enjoy creative and hands-on problem solving and can network across multiple teams to drive resolutions to many different kinds of problems - this is the role for you

**Required Technical and Professional Expertise**
- Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent role for at least 1 - 2 years
- At least 1- 2 years of experience with API Connect consulting
- At least 1- 2 years of experience with DataPower consulting
- Basic experience in consulting for Openshift, Ansible, Kubernetes, Linux
- Basic experience in scripting with Python
- Have a proven track record of at least 1 - 2 years of technical client management remote and on client site
- Have handled difficult customers or situations and can demonstrate resolutions
- Proven ability to navigate data and people to find answers
- Execute customer success plan to drive adoption post-deployment and guide clients through their migration projects

**Preferred Technical and Professional Expertise**
- Additional consulting skills in App Connect Enterprise/IBM Integration Bus, IBM MQ, WebSphere Application Server
- Various Database products, like Db2, Oracle, SAP HANA

**About Business Unit**

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment pra



  • مصر, Egypt Contentsquare Full time

    Contentsquare is looking for a Technical Account Manager (TAM) to join our team in Cairo and help provide white-glove support for our marquee customers in the EMEA Region. Contentsquare’s TAM’s are technically skilled, love working with customers, well organized, detail oriented and creative thinkers. You will have the opportunity to interface with our...


  • مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • مصر, Egypt SecurityScorecard Full time

    **About SecurityScorecard**: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over...


  • مصر, Egypt RSA Full time

    **NetWitness - Advisor, Technical Account Manager (AMER)** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments...


  • مصر, Egypt Qureos Full time

    **About Us** Cyber Talents is a platform that ranks cyber security talents according to their real hands on skills in different cyber security categories by running capture the flag competitions in order to be hired by recruiters. CyberTalents provides recruitment & personnel assessment to its customers in a SAAS mode **Responsibilities** - Assist...

  • Key Account Manager

    16 hours ago


    مصر, Egypt Abbott Laboratories Full time

    **Objective**: he/she will be responsible in driving sales in strategic key accounts in Egypt as well managing a team of 10 across Egypt, promoting Adult Nutrition in both key accounts & private sector. **Core Job Responsibilities**: - Managing team of 10 across Egypt including coaching, development to drive sales of $3MM per year in Medical Nutrition -...


  • مصر, Egypt SSC Egypt Full time

    Establish and implement training processes and strategies for all technical personnel - Analyze, plan and develop requirements and standards in reference to scheduled projects - Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones - Hold regular technical team meetings to...

  • Account Manager

    8 months ago


    مصر, Egypt SSC Egypt Full time

    Responsible for growing our business. - The employee will be based in KSA. - Having a real hunger for hitting sales targets and a real passion for proactively seeking new sales opportunities and acquiring new accounts consistently. - Someone with an existing network of contacts within the education industry is of advantage so he can expand our network of...


  • مصر, Egypt RSA Full time

    **Archer - Account Manager** You will be an addition to Archer's global sales team and a resource which helps drive revenue through demand generation, opportunity progression, and account fulfilment assistance. Responsible for cultivating existing account relationships and business opportunities for Archer. Reporting directly to the District Manager in...


  • مصر, Egypt Trend Micro Full time

    When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. ABOUT TREND MICRO Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous...


  • مصر, Egypt Trend Micro Full time

    When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. ABOUT TREND MICRO When you join Trend Micro you become a Trender and will be part of a team of innovative and dynamic individuals who strive to create the best possible products and solve the right problems...


  • مصر, Egypt Dsquares Full time

    Dsquares specializes in offering loyalty programs that bring our clients closer to their consumers. Through our different range of solutions, we deliver end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory...


  • مصر, Egypt Dsquares Full time

    Dsquares specializes in offering loyalty programs that bring our clients closer to their consumers. Through our different range of solutions, we deliver end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory...


  • مصر, Egypt Nile Bits Full time

    We are looking for motivated talents, whose passion is software engineering and the ones ready to dedicate their time for solving complex problems. Our team consists of world class engineers with many years of experience who spend their life solving the most complex problems around the world. We are keen to welcome you onboard, learn from you and share the...


  • مصر, Egypt SSC Egypt Full time

    **Responsibilities**: - Drives value to customers and team members by creating and sharing related knowledge. - partners with customers to support their business strategy and goals. - Maintain External, Internal, and the vendor SLAs. Awareness of ITIL is a plus. - Serve as the primary escalation point for internal customers regarding issues, coordinating...


  • مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • مصر, Egypt COREations Full time

    At COREations, customers are our CEO. Solving their technological problem in the domains we are working in, is our priority. We are developing solutions and services that help our customers’ objectives for Marketing Automation. This takes a lot of effort, thinking, and dedication so we require a Key Account Manager (KAM) to deliver our innovations to our...


  • مصر, Egypt COREations Full time

    At COREations, customers are our CEO. Solving their technological problem in the domains we are working in, is our priority. We are developing solutions and services that help our customers’ objectives for Marketing Automation. This takes a lot of effort, thinking, and dedication so we require a Key Account Manager (KAM) to deliver our innovations to our...


  • مصر, Egypt CEQUENS Full time

    **Job Summary**: The Trading Account Manager at CEQUENS is tasked with managing and growing wholesale accounts, increasing revenue and margins, and ensures operational excellence in sales management and customer relations. **Main Areas of Responsibility**: **Revenue Growth and Account Management**: - Drive revenue and margin growth based on specific...


  • مصر, Egypt UrbanPiper Technology Full time

    Cairo, Cairo Governorate Work Type: Full Time **About UrbanPiper**: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, Amazon Foods, Deliveroo, Talabat,...