Technical Account Representative

2 weeks ago


مصر, Egypt Oracle Full time

Technical Account Representative (TAM) 4-22000EWK

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

**JOB DESCRIPTION**

This is a Project Manager role, working on various Managed Cloud Services projects, for Oracle customers.

5+ years IT project management experience, in B2B environments. PRINCE2 / PMP and standard ITIL Certification is desirable. Experience in delivering large scale IT projects and, preferably, experience in delivering Cloud solutions. Experience in delivering projects for external customers or third parties is desirable. Demonstrates in-depth understanding of customers' industries and core business processes, and their technical and business needs. Evidence of delivering projects via a proven Project Management Methodology. Experience in escalation management, risk management, issue management and change control. Ability to build significant long-term relationships with key customer contacts and members of the project team. Extensive customer "face-to-face" experience at middle or executive levels. Solid industry experience/knowledge. Strong interpersonal skills, good communicator.

**WHO WE ARE**

We are a team of highly-skilled and experienced project managers, delivering complex IT infrastructure projects and programmes to ACS customers.

Oracle Advanced Customer Services (ACS) provides unmatched, tailored support that ensures customers’ technology investments deliver the cutting-edge innovation and performance their business requires to compete.

This is a fast-paced and rapidly evolving environment with opportunities for professional growth and development.

**WHAT WE DO**

The primary role of the team is to manage complex IT infrastructure projects and programmes for our customers in EMEA, following standard methodology and best practices in project and programme management.

**YOUR ROLE**

This is an opportunity to be part of a complex project management team, delivering Managed Cloud Services projects and working alongside experienced technical and customer management teams.

Your role will be to manage large scale customer projects, delivering ACS solutions to business-driven, technically complex requirements across the complete Oracle stack.

If you have excellent communication skills, you work well as part of a team, you learn quickly and you have a thing for problem solving, we want to hear from you.

**EXPERIENCE**

Proven experience in project management, incident management, risk management, issue management and change control is mandatory.

Experience in delivering projects for external customers or third parties is desirable.

**ESSENTIAL SKILLS**

Project management

Incident management

Conflict management skills

Time management and self-management ability

Strong interpersonal skills, good communicator

Strong team orientation

**DESIRABLE SKILLS**

5+ years IT project management experience, in B2B environments.

In-depth understanding of customers' industries and core business processes, and their technical and business needs. Evidence of delivering projects via a proven Project Management Methodology.

Customer "face-to-face" experience. Solid industry experience/knowledge.

**Detailed Description and Job Requirements**

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: EG-Egypt

**Job Type**: Regular Employee Hire

**Organization**: Oracle



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