Technical Account Manager Mena

4 weeks ago


مصر, Egypt Mondia Full time

**ABOUT US**

WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.

WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges

WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connectionsnow imagine the direct impact you could have in this landscape. If you eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you

**ABOUT THE ROLE**

The purpose of the **Technical Account Manager** is to work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges. You are working closely with our technical delivery teams & product teams, to ensure that our commercial teams are getting the right technical support in any discussion with our customers. As an expert in our platform & services, you are the 1st contact person for our customers and be able to brief & guide our delivery teams to achieve customer satisfaction.

Key responsibilities include:

- Assist customers technical requests and take care of any technical issues
- Manage customer expectations and lead them to customer satisfaction
- Monitor support requests made by customers to identify any recurring issues and recommend changes to products/services
- Educate clients & partners on how existing and new product features, integrations, and functionality work
- Work directly with developers, partners, and other internal teams to support the launch of products & services and support on post integration issues with any kind of technical support, consulting, and best practices.

**ABOUT YOU**

Other qualifications include:

- BS or MS in Computer Science Economics, Business Administration, or any quantitative and analytical discipline
- 5+ experience in a technical account management role
- Ability to match client’s business requirements with product capabilities
- Excellent interpersonal skills that build positive relationships with other team members
- Strong ability to organize work schedule and time to ensure deadlines are always met
- Lean thinking mindset, comfortable with Agile planning and estimation rituals
- Proactive, strong-minded, quick thinker and assertive.
- Have strong technical skills, both functional and non-functional ideally in a continuous delivery environment.
- Ability to diagnose and identify issues with API’s and Services
- A mature and professional individual who is self-motivated and enthusiastic.
- Prioritizes communication and presentation skills with the ability to effectively adjust the language to the target audience (CFO, CEO, Developer, etc.)
- Experience in solution engineering or technical management preferred
- Working knowledge of web technologies including Javascript, HTTP, HTML, JSON, etc.
- Understanding of key Java and Node.JS concepts
- Troubleshooting experience with SOAP and REST environments needed
- Understanding of basic SQL Commands
- Fluency in English is a must


  • Director Finance Mena

    3 weeks ago


    مصر, Egypt Adidas Full time

    Purpose & Overall Relevance for the Organization: - Core responsibility is to lead all operational Finance aspects of MENA and thus support Senior Director Finance MENA. This would include leading the Accounting teams in all countries in MENA, including general accounting, accounts payable, tax and treasury. This requires an in-depth understanding of the...


  • مصر, Egypt Mondia Group Full time

    **About the Role**: The purpose of the **Technical Account Manager**, is to work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges. You are working closely with our technical delivery teams & product teams, to ensure that our commercial teams are getting the right technical...

  • Key Account Manager

    3 weeks ago


    مصر, Egypt Dubizzle MENA Full time

    **Who we are?** OLX Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for...


  • مصر, Egypt Dubizzle MENA Full time

    Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...

  • Mena Vip Manager

    3 days ago


    مصر, Egypt YouNow Full time

    YouNow is seeking an outstanding professional to manage YouNow's VIP Program in the MENA market. This individual will regularly communicate with YouNow's most valuable and supportive community members across owned marketing channels and optimize, manage and support the global YouNow VIP program. This person will identify, socialize, and steward innovative...

  • Account Manager

    3 weeks ago


    مصر, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

  • Accountant

    3 days ago


    مصر, Egypt WeDeliver Full time

    About WeDeliver WeDeliver is a B2B crowdsourced logistics platform focusing on providing faster delivery intra cities with Same Day delivery and 2 hours delivery. We aim to deliver Ecommerce parcels as fast as delivering pizza! So having stable supply and well onboarded captains is a key component to achieve our goals and maintain service...


  • مصر, Egypt Second Step Group Full time

    Primary Responsibility: - Lead the expansion of market presence through strategic business development, including identifying opportunities, developing relationships, and closing business deals. - Focus on increasing sales by acquiring new customers and strengthening relationships with key accounts in the MENA region. Key Responsibilities: - Represent and...

  • Mena Capex Engineer

    7 days ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Location: 6th of October, Egypt Company: Nestlé Egypt *** The MENA Capex engineer is responsible for managing all project related documentation across the full market, CAPEX data entry and related reporting using our relevant internal tools. The role involves collaboration with the MENA Capex Manager, project managers, project...

  • Account Executive

    3 days ago


    مصر, Egypt Dubizzle MENA Full time

    Bayut Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...

  • A2p Account Manager

    7 days ago


    مصر, Egypt Arpu Telecommunication Services Full time

    Managing relationship with customers, partners and SMS aggregators Handling buying and selling of SMS routes to customer and from/to partners. - Build inventory of routes to fulfill A2P SMS market demand, mainly MENA region Engaged in negotiations of rates for A2P SMS delivery to various destinations for different routing classes. - Generate growth within...


  • مصر, Egypt OTO Full time

    Present in MENA countries, OTO is a multi-language, All-in-one Shipping Management Software that helps Ecommerce Stores and Omnichannel brands to ship their e-commerce orders seamlessly with 100+ shipping companies locally and internationally. Our customers are looking for the best way to deal with shipping and OTO provides the easiest one. We are in the...


  • مصر, Egypt IBM Full time

    **Introduction** IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge...

  • Sales Asst Analyst

    3 weeks ago


    مصر, Egypt PepsiCo Full time

    **Responsibilities**: **Functional Responsibilities** - Support on the delivery of the COE agenda across MENA FOBO markets. - Partner with Cluster Commercial Leadership to revise and refine reporting requirements, ensuring outputs remain relevant, meaningful and user-friendly to best support decision-making - Develop on-demand reports delivering improved...


  • مصر, Egypt Spectro Systems Full time

    **Inside Sales Account Manager** **Responsibilities** - Develop and implement effective strategic plans and goals to achieve sales objectives. - Create and Develop Sales Pipeline. - Create exceptional sales pitches for prospective clients. - Develop cooperative closing strategies and tactics with sales management. - Understand customer needs and...

  • General Manager

    3 days ago


    مصر, Egypt Eve World Platform Full time

    **GM MENA** - Lead the Market Strategy and Business for MENA region with a focus on Egypt, Saudi Arabia, Iran and UAE. - Lead the region’s Community, Content & User Growth with Business/Commerce targets - Build the creator community who in turn build their own communities - **B2B **- existing communities IRL and online across interest groups - ethnic,...

  • Accountant, Egypt

    4 days ago


    مصر, Egypt Flat6Labs Full time

    **About Flat6Labs** Flat6Labs is the MENA region’s leading seed and early stage venture capital firm, currently running the most renowned startup programs in the region. Annually, Flat6Labs invests in more than 100 innovative and technology-driven startups enabling thousands of passionate entrepreneurs to achieve their daring ambitions and ultimately...


  • مصر, Egypt Habitat for Humanity Full time

    **Closing date is 13th February.** Reporting to the Europe, Middle East (EME) Area Vice president, the Director for Middle East, and North Africa (Director MENA) is the most senior position in these regions and supervises the National Directors in Lebanon, Jordan, Egypt. The role can be based in either Jordan (preferred), Lebanon or Egypt, mainly hybrid...


  • مصر, Egypt Adidas Full time

    Purpose & Overall Relevance for the Organization The mission of the Brand Communications Manager Running and Training, is to position adidas as the best sports brand in the MENA region through maximizing innovative and inspirational brand exposure to create the perfect brand image to build brand desire, increase participation in running Communities and...


  • مصر, Egypt Second Step Group Full time

    **What's It Like to Work Here** At Second Step, we nurture a culture of growth and dynamism, where we highly value flexibility and hard work. Our values: - Freedom to Innovate We encourage our team members to be pioneers, not prisoners of their roles. Your ideas are not only welcomed but celebrated, and you'll have the opportunity to shape the future of...