Technical Account Manager

6 months ago


مصر, Egypt Mondia Group Full time

**About the Role**:
The purpose of the **Technical Account Manager**, is to work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges. You are working closely with our technical delivery teams & product teams, to ensure that our commercial teams are getting the right technical support in any discussion with our customers. As an expert of our platform & services you are the 1st contact person for our customers and be able to brief & guide our delivery teams to achieve customer satisfaction

**Key Responsibilities**:

- Assist customers technical requests and take care of any technical issues
- Manage customer expectation and lead them to customer satisfaction
- Monitor support requests made by customers to identify any recurring issues and recommend changes to products/services
- Educate clients & partners on how existing and new product features, integrations, and functionality work
- Work directly with developers, partners, and other internal teams to support the launch of product & services and support on post integration issues with any kind of technical support, consulting, and best practices.

**Requirements**:

- BS or MS in Computer Science Economics, Business Administration or any quantitative and analytical discipline
- 5+ experience in a technical account management role
- Ability to match client’s business requirements with product capabilities
- Excellent interpersonal skills that build positive relationships with other team members
- Strong ability to organize work schedule and time to ensure deadlines are always met
- Lean thinking mindset, comfortable with Agile planning and estimation rituals
- Proactive, strong-minded, quick thinker and assertive.
- Have strong technical skills, both functional and non-functional ideally in a continuous delivery environment.
- Ability to diagnose and identify issues with API’s and Services
- A mature and professional individual who is self-motivated and enthusiastic.
- Prioritizes communication and presentation skills with the ability to effectively adjust language to the target audience (CFO, CEO, Developer, etc.)
- Experience in solution engineering or technical management preferred
- Working knowledge of web technologies including JavaScript, HTTP, HTML, JSON, etc.
- Understanding of key Java and Node.JS concepts
- Troubleshooting experience with SOAP and REST environment needed
- Understanding of basic SQL Commands
- Fluency in English is a must, German or Spanish is an advantage



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