Technical Account Manager, Egypt

5 months ago


مصر, Egypt SecurityScorecard Full time

**About SecurityScorecard**:
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace," by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing "forward-thinking employers for their unwavering commitment to employee engagement." SecurityScorecard is proud to be funded by world-class investors including Evolution Equity Partners, Sequoia Capital, GV and Riverwood Capital.

**About the Role**

As a Technical Account Manager at SecurityScorecard, you will serve as a trusted advisor to our clients, ensuring they derive maximum value from our platform and services. You will be responsible for managing the technical aspects of client relationships, understanding their unique business requirements, and providing tailored solutions to address their cybersecurity challenges.

This is a role based in Egypt but will support customers throughout EMEA. Fluency in English is a requirement.

**Key Responsibilities**
- Serve as the primary point of contact for assigned clients, building strong relationships and understanding their technical and business objectives.
- Conduct onboarding sessions to ensure smooth integration of SecurityScorecard's platform with clients' existing systems and workflows.
- Collaborate with clients to develop customized solutions and strategies that align with their cybersecurity goals and regulatory compliance requirements.
- Provide technical guidance and support to clients, troubleshooting issues, and resolving inquiries in a timely and efficient manner.
- Proactively monitor clients' security ratings and performance metrics, identifying potential risks or areas for improvement.
- Act as a liaison between clients and internal teams, advocating for client needs and ensuring timely delivery of services and support.
- Deliver regular reports and updates to clients, highlighting key insights, trends, and recommendations to enhance their security posture.
- Stay informed about industry trends, emerging threats, and best practices in cybersecurity to provide proactive guidance and recommendations to clients.
- Collaborate with Sales and Product teams to identify opportunities for upselling or cross-selling additional products and services to existing clients.
- Continuously strive to improve customer satisfaction and loyalty through proactive communication, responsiveness, and delivering value-added services.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in a technical account management or customer success role within the cybersecurity industry.
- Strong understanding of cybersecurity concepts, technologies, and best practices.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines.
- Experience with CRM systems (e.g., Salesforce) and proficiency in using collaboration tools (e.g., Slack, Zoom).
- Highly organized, detail-oriented, and customer-focused mindset.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Certifications such as CISSP, CISM, or CISA are a plus.
- Must be fluent in English

**Benefits**:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more
- SecurityScorecard does not accept unsolicited resumes from employment agencies. _#LI-DNI_


  • Accounting Manager

    5 months ago


    مصر, Egypt 00E1 - Grifols Egypt Plasma Der Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...


  • مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • مصر, Egypt Mondia Group Full time

    **About the Role**: The purpose of the **Technical Account Manager**, is to work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges. You are working closely with our technical delivery teams & product teams, to ensure that our commercial teams are getting the right technical...


  • مصر, Egypt Mondia Group Full time

    **About the Role**: The purpose of the **Technical Account Manager**, is to work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges. You are working closely with our technical delivery teams & product teams, to ensure that our commercial teams are getting the right technical...


  • مصر, Egypt Contentsquare Full time

    Contentsquare is looking for a Technical Account Manager (TAM) to join our team in Cairo and help provide white-glove support for our marquee customers in the EMEA Region. Contentsquare’s TAM’s are technically skilled, love working with customers, well organized, detail oriented and creative thinkers. You will have the opportunity to interface with our...

  • Named Account Manager

    5 months ago


    مصر, Egypt Fortinet Full time

    **Named Account Manager** **Location: Cairo, Egypt** As a Named Accounts Manager, you will play an integral role in new business pitches, hold responsibility for the effective on-boarding of new clients and focus on growing and developing existing customers. This exciting role will allow you to use your extensive network to run and grow opportunities, write...

  • Account Manager

    5 months ago


    مصر, Egypt Travelport Full time

    What’s Travelport? Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change. We are on a mission to...

  • Cost Accountant

    6 months ago


    مصر, Egypt 00E1 - Grifols Egypt Plasma Der Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Account Manager Egypt

    5 months ago


    مصر, Egypt RateHawk Full time

    We are looking for an experienced **Account Manager in Egypt **to join our international B2B brand RateHawk, develop our business and make the travel world better together! **Requirements**: Job Responsibilities - Actively promote our new international project; - Expand and consolidate presence in the assigned territory; - The area of responsibility is...

  • Account Manager

    7 months ago


    مصر, Egypt SSC Egypt Full time

    Responsible for growing our business. - The employee will be based in KSA. - Having a real hunger for hitting sales targets and a real passion for proactively seeking new sales opportunities and acquiring new accounts consistently. - Someone with an existing network of contacts within the education industry is of advantage so he can expand our network of...


  • مصر, Egypt SSC Egypt Full time

    **Responsibilities**: - Drives value to customers and team members by creating and sharing related knowledge. - partners with customers to support their business strategy and goals. - Maintain External, Internal, and the vendor SLAs. Awareness of ITIL is a plus. - Serve as the primary escalation point for internal customers regarding issues, coordinating...


  • مصر, Egypt RSA Full time

    **NetWitness - Advisor, Technical Account Manager (Italian Speaker)** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises,...


  • مصر, Egypt RSA Full time

    **NetWitness - Advisor, Technical Account Manager (AMER)** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments...

  • Technical Coordinator

    6 months ago


    مصر, Egypt Juniper Networks Full time

    **Technical Project Coordinator - Egypt** **Why Juniper?** Our vision is for Juniper Networks to become a multi-generational community that empowers people to accomplish the impossible. This requires a perspective that is multi-generational itself, thinking beyond the markets and products of today and tomorrow to the values that enable a community to...

  • Employee Benefits

    5 months ago


    مصر, Egypt Allianz Egypt Full time

    **Responsibilities**: - Acquire (direct leads), manage, and develop EB business while assuming overall responsibilities for relationships success, service quality and top and bottom-line results. - Prepare and conduct presentations to companies’ board members, enrollment sessions to employees, and develop any other presentations / communication plans as...


  • مصر, Egypt Nutanix Full time

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** **Sales at Nutanix** Our enterprise sales team at Nutanix is growing! We are a driven & passionate team of salespeople who work with Channel Partners and Systems Engineers who desire to disrupt the current state of the data center. Our sales team at Nutanix has a keen ability to develop new...

  • Technical Analyst

    5 months ago


    مصر, Egypt Apeiron Sumus Full time

    **Apeiron Sumus** is looking for a **Technical Analyst **to join our team. Professional and Technical competencies: - Experience with Microsoft Office. - Experience with MS Excel and PowerBI. - Strong written and verbal communication skills. - Attention to detail, data analysis, and analytical skills. - Ability to work with IT Teams and leverage tools in...


  • مصر, Egypt Pelcro Full time

    Empowering businesses to deliver a 7-star experience As a leading subscription and membership management platform with enterprise clients around the world, Pelcro's vision is to elevate the way consumers and businesses interact. We provide all the necessary tools for businesses to create a seamless customer experience. **Responsibilities** - Plan, manage...

  • Account Manager

    6 months ago


    مصر, Egypt Drop Zero Digital Full time

    **Who are we?** At Drop Zero Digital, we're not just building an agency but we’re crafting a haven for the ambitious and the innovative. **What we’re looking for**: Account Manager As our Full-Time Account Manager, you'll be at the forefront in our client relationships. This role isn't just about managing communications; it's about owning them. You'll...

  • Treasury Manager

    6 months ago


    مصر, Egypt 00E1 - Grifols Egypt Plasma Der Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...