Mena Vip Manager

17 hours ago


مصر, Egypt YouNow Full time

YouNow is seeking an outstanding professional to manage YouNow's VIP Program in the MENA market. This individual will regularly communicate with YouNow's most valuable and supportive community members across owned marketing channels and optimize, manage and support the global YouNow VIP program. This person will identify, socialize, and steward innovative user experiences, product features and client support strategies to ensure industry competitiveness and growth.

**Responsibilities**:

- Develop close-knit personal relationships with cohort of VIPs, understanding how you can best support them in achieving their goals on the YouNow platform
- Work closely with Marketing and Content teams to propel revenue-driving initiatives affecting your VIPs' experience on YouNow through owned communications channels.
- Solve critical VIP requests related to issues affecting their experience on the platform
- Help the Product team optimize the in-app user journey of revenue-generating community members
- Consistently achieve quarterly OKRs focused on VIP NPS, revenue and more

**Requirements**:

- 1+ year experience working in sales, user or customer support
- Passion for people, deep sense of empathy
- Care about the quality and consistency of your job, your goals, your work
- Clear and detail-oriented communication skills
- Committed team player
- Familiarity with design tools like Canva/Photoshop preferred
- Experience with SQL are a bonus
- Fluency in Arabic and English
- Proven experience in planning

**Salary**: US$25,000 - US$40,000 DOE



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