Sr. Selection Associate, Mena Retail Business

2 weeks ago


مصر, Egypt Souq.com for E-Commerce LLC Full time

Basic Qualifications Bachelor's degree.
- 3+ years of successful of backend operations, handling complex request of customers, Inside sales or Client management experience, preferably in the eCommerce, retail technology, Business Process Outsourcing, HiTech or software industries.
- Exceptional interpersonal skills, ability to build relationships and influence others without authority.
- Strong written and verbal communication skills, in both English and Arabic languages
- Strong organizational and project management skills, including prioritizing, scheduling, and time management.
- Proactive attitude, detail-oriented, and a team player.
- Proficient in Excel

Job summary
Are you eager to make a huge impact to a program, which will help Amazon’s vendors grow? Are you an energetic person ready to setup the best-in-class vendor operations, define processes to drive vendor satisfaction and work with internal teams to improve their business with Amazon?

Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented Lead to achieve the business/operations goals for vendors in the MENA marketplace. The Lead will be responsible for root causing data quality issues, researching customer surveys, identifying selection gaps, help expanding selection from the vendors, and develop business relationship with vendors in the end.

Key job responsibilities
- Minimum 1 year of experience in program managing small/medium scale projects independently.
- Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
- Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
- Work with the vendors/internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow
- Implement and track metrics for recording the success and quality of their products
- Flexible with working shifts, including night shifts
- Ability to work overtime as per business needs
- Willingness to take initiatives & responsibilities including working outside of the "standard" work day
- SQL knowledge
- Languages known such as VBA, Python etc.
- Exposure to back office operations, escalation management and troubleshooting environments
- Experience in managing high priority queues



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