Customer Success Manager

2 days ago


مصر, Egypt Advansys Full time

**Responsibilities**:

- Serve as the primary point of contact and trusted advisor for assigned clients, developing strong relationships while understanding their business goals, challenges, and priorities.
- Lead the onboarding and implementation process for new clients, collaborating closely with various teams to ensure a seamless transition and successful deployment of our cloud solutions.
- Create and execute customized success plans for each client, outlining key milestones, objectives, and success criteria to drive adoption and value realization.
- Engage with clients to assess their needs, address any issues or concerns, and identify opportunities to upsell or expand our services.
- Provide continuous guidance, share best practices, and deliver training to clients, enabling them to maximize the value of our solutions and achieve their business objectives.
- Monitor client health and usage metrics, identify trends and patterns, and take proactive measures to ensure customer satisfaction and retention.
- Collaborate effectively with internal teams to advocate for client needs, drive product enhancements, and ensure a seamless customer experience.
- Act as a customer advocate within the organization, championing the voice of the customer and leading initiatives to enhance satisfaction and loyalty.
- Conduct regular business reviews with clients to evaluate progress, discuss challenges and opportunities, and develop strategies for ongoing success.
- Track and report on key performance metrics and provide insights and recommendations to senior management based on the data.

**Requirements**:

- Bachelor's degree in business administration, Computer Science, Engineering, or a related field.
- A Master's degree is preferred.
- 4-5 years of experience in customer success, account management, or consulting roles within the technology industry, preferably in cloud computing or IT services.
- Extensive knowledge of cloud technologies, platforms, and services, including experience working with major providers such as AWS, Azure, and Google Cloud.
- Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and navigate complex client interactions.
- Proven track record of driving customer success, delivering value to clients through effective relationship management, solution delivery, and strategic guidance.
- Technical aptitude and the ability to quickly learn and understand complex cloud solutions and architectures.
- Results-oriented mindset with a focus on customer satisfaction, retention, and revenue growth.
- Strong problem-solving and decision-making skills, with the ability to analyze data, identify trends, and develop actionable insights.
- Excellent organizational and project management skills, capable of managing multiple clients and priorities simultaneously.
- Customer-centric mindset with a passion for helping clients succeed and achieve their business goals.



  • مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...


  • مصر, Egypt One Tech Capital LLC Full time

    The customer success manager will be responsible for ensuring that the best user experience is met through being the voice of the customer for the company. Ultimately, you will work directly with users and a third party call center to help solve user problems and ensure their satisfaction. You will also work closely with other departments to ensure customer...


  • مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • مصر, Egypt Microsoft Full time

    We are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud...

  • Customer Success

    10 hours ago


    مصر, Egypt Cloud 11 EG Full time

    **Your Career**: **Your Impact**: - Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. - Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services. -...


  • مصر, Egypt Remote Technology, Inc. Full time

    **About Remote** **All of our positions are fully remote. You do not have to relocate to join us!** The Scale Customer Success Manager acts as the customer’s trusted advisor and advocate, at scale. The key to success in this role is to build and grow an ongoing healthy relationship with each customer and to preserve our current business and grow our...


  • مصر, Egypt Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • مصر, Egypt ellaundry.com Full time

    We are currently hiring a Junior Customer Success Manager to be responsible (but not limited) for: - Receive sales orders via the different channels (calls/whatsapp/online) - Develops Healthy Customer Relationship - Evaluates and Analyze Customer Needs - Builds Trust and Transparency with Clients - Acts as a Customer Advocate - Encourages Customers to...


  • مصر, Egypt Staffaro Full time

    **Responsibilities**: - Build and manage relationships with clients by serving as their primary point of contact - Understand clients’ needs and provide support, assistance, and solutions as necessary - Collaborate with internal teams to ensure seamless client onboarding and ongoing support - Monitor and ensure clients’ satisfaction through regular...


  • مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt Microsoft Corporation Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 3 - 5 years - Department Customer Operations - Career LevelSpecialist Position Location Cairo **Skills**: customer service Customer Focus Requirements and responsibilities **Key Responsibilities**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with...


  • مصر, Egypt FlairsTech Full time

    Cairo - 6+ years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** **Job Description**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek to...


  • مصر, Egypt RSA Full time

    **RSA - Digital Customer Success Manager** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...


  • مصر, Egypt Udacity Full time

    Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...


  • مصر, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Does leading a regional team of world class technical customer success managers make your spine tingle? Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems? Do you already have experience...


  • مصر, Egypt citPEAK Full time

    citPEAK is extending their team in Cairo with a Customer Success Manager - German Account. Tasks - Advice and support users after they become customers. - Proactively demonstrate possible use cases and best practices. - Provide Technical and Product Support. - Responsible for developing customer relationships that promote retention and loyalty with existing...


  • مصر, Egypt RemotePass Full time

    We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere. We are Backed by world class regional &...


  • مصر, Egypt VMware Full time

    **Why will you enjoy this new opportunity?** Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As a VMware Cloud Universal Success Executive, you will serve as the adoption leader for SaaS and Subscription services purchased...