Apm Team Manager

4 months ago

مصر, Egypt Orange Full time

**votre rôle**:
**Mission**
**Lead a team of APMs reporting to the function Head. The role allows for a greater depth of involvement with the team members, supporting the function Head with key requirements such as**:

- **Project resourcing, support and performance reporting**:

- **Project quality (including CSAT)**:

- **Coaching and mentoring**

**From time to time it may be necessary for the manager to support the team in their own projects/ assignment. This will be determined by the size of their team, projects available and in discussion with the APM Head.**
**Key accountabilities**

**Excellence in team management is achieved when the leader of a team delivers the required results through the team, as per the business requirements. This requires managing the team in a professional way, recognizing the value and individuality of the people, whilst delivering results in a complex changing environment, constantly adapting to new requirements and customer needs. Acting as a team advocate when dealing both internally and externally.**

**Performance**
- **Ensure that the scope managed by the team achieve or exceed the set targets**:

- **Review the dashboards and the forecast to achieve proactively the required performance.**:

- **Using appropriate quality management techniques, ensure CSAT targets are met. Implement corrective action techniques as appropriate.
**Quality**
**- Ensuring that quality is planned into the assigned scope and that there are the necessary mechanisms in place to measure performance. Particular emphasis to be focused on Project Health Checks, Project Reviews and Project Audits in line with company requirements.**
- **Reporting quality outcomes and recommending and driving continuous improvement.**

**Methodology & Standards**
**Ensuring that Synergy methodology is applied to all projects in a consistent and comprehensive manner, com with the requirements of the projects.**
**Performance and objectives**
- **Setting, monitoring, and reporting against individual team member goals and objectives.**:

- **Creating Individual Development Plans with team members.**

**Knowledge management**
- **Championing all KM initiatives and ensuring team buy in.**:

- **Promoting KM tools and leading by example in their use.**:

- **Ensuring the existence of a database of previous projects and ensuring learning within the team**

**Resourcing & assignment**
- **Allocating appropriate resources to Projects/ scope and forecasting resource r requirements to management.**:

- **Supporting the team Head with recruitment activities.
**Skills & Competencies**
**Ensuring that team members regularly conduct a self-assessment in line with company requirements and taking the necessary actions to address skill/competency gaps and career planning initiatives.**
- **Working closely with the Sales Team to ensure an appropriate delivery input is provided for each bid**:

- **Having close monitoring of the pipeline and business requirement**

**Problem Resolution & Escalation**
**Assisting team members with problem resolution and acting as the first escalation point for the scope assigned to their team members**

**Management Reporting**
**Provide a range of reports to management,**
**as required i.e. revenue, utilization, forecast loading and personal revenue trackers etc**

**Mentoring & Coaching**
**Provide a mentoring and coaching service to team members as necessary to support their growth and development within the business.**
**Administration**
**Ensuring accurate and timely administration for the team. Duties typically include timesheets, holidays, sick leave etc using the specified tools such as my tools..**

**Team Building**
- **Using various techniques to enhance the effectiveness of the overall team, ensuring there is an appropriate balance of team member skills, morale is high and the team are recognized when appropriate.**:

- **Chair regular team meetings, togetherness, and individual meetings**

**Continuous Improvement**
**Identifying and implementing a range of continuous improvement initiatives to enhance business performance and increase quality.**

**Financial**:
**Leading a team will require appropriate authority levels in order to conduct the necessary day-to-day activities needed to lead the team, in line with the requirements of the job. The manager has the following authorities**:

- **Personal Revenue approval**:

- **Timesheet approval (Prime or any other tool for monitoring the proactivity)**:

- **Goals and objective setting approval**:

- **Holiday/Leave approval**:

- **Project/Scope assignments**

**Transversal role**:
**To support the team growth towards achieving the growth goals, with the multi service expertise.**

**To act as Focal point for big/large projects managed by Egypt OTB - adds simplicity to implementation model and reduces complexity of delivery processes to main stakeholders.**

**Revenue acceleration for delivery within OTB domain - special focus on high revenu

  • Apm Services Team Leader

    4 months ago

    مصر, Egypt Talent Pal Full time

    Support the IT operations team to create the required dashboards and alerts for the required IT operations KPIs. - Managing the team's workload. The APM team leader is responsible for managing the team's workload and ensuring that the team is meeting its deadlines. - Provide a detailed explanation for the problems detected by the Dynatrace observability...

  • Noc Excellence

    4 months ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - BankingField - InfrastuctureField / Area - NetworksJob Category - Network EngineeringWork Experience - 5+ yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Lead capacity planning, end2end performance function responsible for measuring and maintaining production services/systems capacity,...

  • Payments Product Owner

    3 months ago

    مصر, Egypt Mondia Group Full time

    **A**BOUT US** WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences. WHY WE’RE DIFFERENT | What makes...

  • Area Program Manager Giza

    3 months ago

    مصر, Egypt Coptic Orphans Full time

    **Area Program Manager Greater Giza** **Purpose of the Job** This position oversees programs in the assigned areas and ensures the achievement of goals through the smooth functioning of all Not Alone program activities in (Giza - Shoubra Al khema - Shoubra Masr - Hadayk Al quoba - Helwan - Maadi - Masr AL Khadema). The incumbent provides quality services...

  • DevOps Engineer

    4 months ago

    مصر, Egypt NFQ Full time

    We are an 800+ strong team whose ideas underpin successful exits, IPOs, strong financial results, competitive advantages, novel processes, new business models, and great user experiences. We focus on e-commerce, travel, mobility, transport, and logistics, while always keeping an eye on emerging segments. We rethink processes, business models, and...

  • Area Program Manager Lower Egypt

    3 months ago

    مصر, Egypt Coptic Orphans Full time

    **Area Program Manager Lower Egypt **Purpose of the Job** This position oversees programs in the assigned areas and ensures the achievement of goals through the smooth functioning of all Not Alone program activities in (Alexandria, Behira, Gharbia, Monofia, Dakahlia, Kafr El Sheikh, Banha). The incumbent provides quality services to children and others...

  • Area Program Manager Greater Cairo

    4 months ago

    مصر, Egypt Coptic Orphans Full time

    **Area Program Manager Greater Cairo **Purpose of the Job** This position oversees programs in the assigned areas and ensures the achievement of goals through the smooth functioning of all Not Alone program activities in (Giza - Shoubra Al khema - Shoubra Masr - Hadayk Al quoba - Helwan - Maadi - Masr AL Khadema). The incumbent provides quality services to...

  • Planning Manager

    4 months ago

    مصر, Egypt Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site. Within our consult business, we harness our unique combination of...

  • Senior Noc Excellence

    4 months ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - BankingField - InfrastuctureField / Area - NetworksJob Category - Network EngineeringWork Experience - 4-5 yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Lead capacity planning, end2end performance function responsible for measuring and maintaining production services/systems capacity,...

  • Opportunity As a Appdynamics Consultant with Acip

    4 months ago

    مصر, Egypt Capgemini Full time

    **Position: AppDynamics Consultant with ACIP Certified** **Location: Cairo, Egypt - Hybrid Mode** **Required Experience**: - Minimum of 4 years customer-facing experiences such as a pre-sales or consultancy or experience in APM experience on AppDynamics is a bonus - Experience in at least 1 technical domain (Cloud technologies, containers & micro services,...

  • Junior Noc Excellence

    4 months ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - BankingField - InfrastuctureField / Area - NetworksJob Category - Network EngineeringWork Experience - 1-3 yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Lead capacity planning, end2end performance function responsible for measuring and maintaining production services/systems capacity,...

  • Program Manager

    6 months ago

    مصر, Egypt Teradata Full time

    What You’ll Do In this position you will be responsible for planning and designing the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action. Defining the program's governance arrangements. Ensuring effective quality assurance and the overall integrity of the program - focusing inwardly on the...

  • Msaas Programme Manager vois

    4 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: Digital Applications is one of the fastest growing areas of Vodafone Business, with a vision to provide SME clients with business software and services that help them grow, run and secure their businesses. We have an ambitious and innovative growth programme planned and require a motivated, experienced, project manager to co-ordinate and...

  • SAP Administrator

    4 months ago

    مصر, Egypt ALSTOM Full time

    Req ID:409782 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Outsystems Developer Tech Lead

    3 months ago

    مصر, Egypt Cognith Full time

    We are seeking a highly skilled and certified **OutSystems Developer** to join our dynamic team. **Job Details**: Permanent remote. **Salary Range**: Php 50k - Php 80k **Required Skills**: At least 2 years experience as an OutSystems Developer Ideally certified in OutSystems: Web Associate Developer or Higher. Proficient in working with OutSystems...

  • Digital Marketing Specialist

    4 months ago

    مصر, Egypt Agency Growth Team Full time

    ClinicGrower is a leading digital marketing agency that works specifically with medical and aesthetic practices in order to connect them with new patients in their community and generate leads, appointments, and sales. **We're looking for an experienced, high-performing, and talented Digital Marketing Specialist to join our dynamic team. **As a Digital...

  • Senior Project Manager

    4 months ago

    مصر, Egypt Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our consult business, we harness our unique combination of...

  • Security Sr. Project Manager

    4 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: Vodafone Security is a rapidly growing strategic function, that is putting security at the forefront of the Vodafone Business value proposition. In joining the team, you will become a founding member of this exciting function, responsible for executing and delivering the strategic and technology vision, driving market expansion and...

  • Manager, Corporate Dn

    4 months ago

    مصر, Egypt اورنچ مصر Full time

    About the job Manager, Corporate DN & security operations & Support **Purpose of the job** Managing the operations of all devices including Firewalls Cisco and Juniper, Cisco Multilayer switches, Cisco routers, AAA, WIFI, wireless LAN controller,F5 Load Balancers LTM & ASM, RSA, APM remote access, Proxy, Domain Controller, E-mail, others. .**Duties and...

  • Manager, Corporate Dn

    4 months ago

    مصر, Egypt Orange Egypt Full time

    **Purpose of the job** Managing the operations of all devices including Firewalls Cisco and Juniper, Cisco Multilayer switches, Cisco routers, AAA, WIFI, wireless LAN controller,F5 Load Balancers LTM & ASM, RSA, APM remote access, Proxy, Domain Controller, E-mail, others. .**Duties and responsibilities** **Functional Management** - Forecast, plan and...