Noc Excellence

4 months ago


مصر, Egypt MigrationIT Full time

**Job Information**:
Industry
- BankingField
- InfrastuctureField / Area
- NetworksJob Category
- Network EngineeringWork Experience
- 5+ yearsCity
- CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Lead capacity planning, end2end performance function responsible for measuring and maintaining production services/systems capacity, analyzing the effect of business forecast on the system’s capacity, Setting E2E monitoring strategy across all production services/systems, building proactive monitoring solutions to detect service instability before impacting customers, improving service availability, reporting capacity and operational KPIs and owning, automating disaster recovery procedures to improve operational efficiency.- Job Responsibilities:
- Define capacity measurements and requirements for all production services/systems.
- Development and execution of capacity and performance plans and provide capacity solutions in order to achieve the service forecast.
- Analyze business forecasts to get the trends of the services and decide if any expansion is needed.
- Produce weekly/Monthly Capacity Management Reports.
- Own configuration management and capacity management processes.
- Support and maintain IT configuration management databases (CMDB), and Ensure that the CMDB is managed and maintained with the highest degree of accuracy, and ensure that audits are performed on a regular basis.
- Accountable for building and publishing the service catalog and responsible for incorporating new services into the service catalog and service delivery model.
- Design and implement end-to-end performance monitoring for all production services/systems and infrastructure to improve detection and avoidance of issues.
- Integrate APM platform with all services and infrastructure components.
- Provide technical and functional support for APM, and capacity management platforms.
- Implement proactive identification of performance degradation for all services, infrastructure and platforms.
- Build, maintain and automate disaster recovery procedure for all production services/systems.

**Requirements**:

- Bachelor’s degree in Computer Science or 6+ years of relevant experience.
- Experience with best-in-class capacity, monitoring, data analysis, and visualization tools.
- Configuration management, Application support, Scripting/programming skills.
- Relevant professional experience in Capacity, Configuration, Incident and Problem Management.
- Experience in leading, coaching team and managing external service providers.
- ITIL and other IT service management processes knowledge.
- Strong operational understanding of information technology.
- Experience of developing IT architecture within transformation.



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