Senior Noc Excellence
6 months ago
**Job Information**:
Industry
- BankingField
- InfrastuctureField / Area
- NetworksJob Category
- Network EngineeringWork Experience
- 4-5 yearsCity
- CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Lead capacity planning, end2end performance function responsible for measuring and maintaining production services/systems capacity, analyzing the effect of business forecast on the system’s capacity, Setting E2E monitoring strategy across all production services/systems, building proactive monitoring solutions to detect service instability before impacting customers, improving service availability, reporting capacity and operational KPIs and owning, automating disaster recovery procedures to improve operational efficiency.
Job Responsibilities:
- Define capacity measurements and requirements for all production services/systems.
- Development and execution of capacity and performance plans and provide capacity solutions in order to achieve the service forecast.
- Analyze business forecasts to get the trends of the services and decide if any expansion is needed.
- Produce weekly/Monthly Capacity Management Reports.
- Own configuration management and capacity management processes.
- Support and maintain IT configuration management databases (CMDB), and Ensure that the CMDB is managed and maintained with the highest degree of accuracy, and ensure that audits are performed on a regular basis.
- Accountable for building and publishing the service catalog and responsible for incorporating new services into the service catalog and service delivery model.
- Design and implement end-to-end performance monitoring for all production services/systems and infrastructure to improve detection and avoidance of issues.
- Integrate APM platform with all services and infrastructure components.
- Provide technical and functional support for APM, and capacity management platforms.
- Implement proactive identification of performance degradation for all services, infrastructure and platforms.
- Build, maintain and automate disaster recovery procedure for all production services/systems.
**Requirements**:
- Bachelor’s degree in Computer Science or 3+ years of relevant experience.
- Experience with best-in-class capacity, monitoring, data analysis, and visualization tools.
- Configuration management, Application support, Scripting/programming skills.
- Relevant professional experience in Capacity, Configuration, Incident and Problem Management.
- Experience in leading, coaching team and managing external service providers.
- ITIL and other IT service management processes knowledge.
- Strong operational understanding of information technology.
- Experience of developing IT architecture within transformation.
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