Customer Service Head

7 months ago


مصر, Egypt EGBank Full time

**_Develops sales action plan to market and sell the bank's products and services, in coordination with the Branch manager._**
- **_Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue._**
- **_Identifying promising prospects through various selling techniques “calls, networking, and customer referrals”_**
- **_Ensuring that all sales and customer service activities run smoothly._**
- **_Providing overall guidance, coaching and motivation to sales& services officers_**_._**
- **_Reviews and monitors daily activities related to sales and services to ensure highly efficient and effective results._**
- **_Plans for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly._**
- **_Submits related sales reports to Branch manager provided with any required recommendations on a regular basis._**
- **_Handles difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time._**
- **_Monitors staff performance and provide improvement opportunities to enhance sales skills and product knowledge_**
- **_Carries and handles efficiently custody items, and keys as per custodian matrix and relevant policies and procedures._



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