Head of Order to Cash- Service Delivery

6 months ago


مصر, Egypt Antal International Full time

We're hiring for "The First Manufacturing Shared Services Center" in Egypt that pertains to one of the big International companies

We're looking for an **Head of O2C** to handle the following:
**Key Responsibilities**:

- Accomplish Invoice to Cash service delivery objectives by planning and managing teams’ activities as required.
- Supervise and guide teams to achieve overall division objectives while enabling staff to reach their full potential.
- Develop and manage strong relations with stakeholders.
- Establish effective internal control measurement aligned with corporate and Finance internal control procedures.
- Ensure that monthly staff rebate, salary deduction and customer/channel partner (Staff) complaints are addressed within agreed SLA.
- Monitor and approve AR system Manual Invoice process, billing system adjustment postings and AR debtors schedules preparation.
- Perform reviews to confirm partners credit limit are applied with revisions and approvals received for temporary or permanent changes.
- Ensure that the channel partner commission are processed as per policy and agreed SLA.
- Ensure all month-end or periodic activities are performed as per calendar and accounting adjustment (write-off/write-back etc.) are performed timely in accordance with accounting policies.
- Coordinate with Sales and other Departments to effectively address billing and customer/ channel partner concerns/ issues.
- Review and ensure that only the authentic goodwill cases are approved.
- Identify, prioritize and implement various improvement initiatives to lead Invoice to Cash team through sustainable change.
- Conduct regular reviews with the teams and ensure that SLAs and KPIs are met or exceeded by the team.
- Review escalations and prepare mitigation plans, serving as a primary point of contact for escalation.

**Key requirements**:

- 12 to 15 years of experience.
- **Shared Services Center experience is a MUST**:

- Fluent English
- SAP user is a MUST
- People management experience
- Excellent communication & leadership competencies
- Problem solving mindset
- High level of agility
- Ability to establish the function from scratch
- A leader who can set a strategy & ensure its implementation


  • Customer Service

    6 months ago


    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...

  • Customer Service

    6 months ago


    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...

  • SAP O2c

    7 months ago


    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...


  • مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a delivery manager & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as leading the drivers team, monitoring progress, orders assignment and supervision, office tasks such us creating daily reports, data entry,...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Global Solutions invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across...

  • Order to Cash Lead

    6 months ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Order to Cash - NBS Cairo**: **Position Snapshot**: Location: Cairo City, Egypt Company: Nestlé Business Services. Full-time **Position Summary** **A day in the life of...** - ** Team management**: Build and maintain a qualified, engaged, and high-performing team. - ** Promote company values**: Be a role model for company values within the team. - **...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Customer Service

    6 months ago


    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Job Purpose**: Head of Service Delivery Management team is responsible to: Direct and manage all activities needed for the delivery of effective customer service. He is also responsible to implement and maintain effective methods for improving customer satisfaction, in alignment with other departments/ stakeholders across the...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • مصر, Egypt GE Vernova Full time

    **Job Description Summary**: **Job Description Summary** The role, Cash Management Analyst, is a member of the Treasury team of GE Vernova HQ. Treasury is responsible for GE Vernova’s activities within Financial Reporting and Risk, Exposure Management, Trade Finance, Corporate Finance, Business Treasury, Insurance and Transaction Services. This role...


  • مصر, Egypt Unilever Full time

    **Company Profile**: Every Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've Grown into One of The World's Most Successful Consumer Goods Companies. In Fact, 150 Million Times A Day, Someone Somewhere Chooses a Unilever Product. Look in Your Fridge, Or on The...


  • مصر, Egypt Ericsson Full time

    **Join our Team**: **About this opportunity** We are now looking for Order & Delivery Management resource to ensure a robust, cost-efficient, timely, and environmentally friendly distribution and warehousing execution of products and services in accordance with the established Supply and Distribution strategy. **What you will do** - Secure tactical &...

  • Head of Logistics

    6 months ago


    مصر, Egypt elmenus technologies Full time

    elmenus is a venture-backed food discovery platform with a total of $25M+ in funding based in Egypt. We are building the ultimate food platform that surfaces the best dishes in each city, in a personalized experience, connecting restaurants to the diners most passionate about what they have to offer. We are looking for the smartest, most impactful and...


  • مصر, Egypt Anasia Full time

    0-2 Years of experience **Location**: Cairo, Egypt **Category**: Finance **Qualifications**: - Bachelor’s degree in business, accounting, finance, or related field - From 0 to 2 years proven experience in cash management, treasury, or related role - In-depth knowledge of cash management products and services - Working knowledge of banking regulations...


  • مصر, Egypt Philips Full time

    **Job Title**: Service Delivery Manager As a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and...


  • مصر, Egypt Talent Pal Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...

  • Associate City Manager

    6 months ago


    مصر, Egypt Delivery Hero Full time

    About the opportunity **Role Scope** - Oversees all daily logistics-related operations - Directing, optimizing, and coordinating full order cycle - Leads communication with external suppliers - Supervise, and coach multiple rider managers and rider trainers - Oversees and ensures restaurant onboarding and training - Set up SOPs, policies, and tools for...

  • Senior Aml Officer

    7 months ago


    مصر, Egypt Al-Ahli Bank Of Kuwait Full time

    **Date**:Dec 11, 2022 **Location**: Zamalek Branch (EGY52), Egypt **Company**:AL AHLI BANK OF KUWAIT **Job Purpose**: Performing the day-to-day activities of the AML Unit and monitoring the daily or monthly transactions **Key Accountabilities**: - Reviews/Monitors the AML Daily & Monthly reports,, unusual activities, to identify the suspicious...


  • مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...