Level 3 Service Desk Engineer

**Role purpose**: To manage IT Spain Service Desk support: All ES OPCO support -Handling the following service desk’s tasks for the Service Owner’s department via REMEDY including Problem Management, Incident Management, Change Management and Service Requests as well as interface with Spain market customers also SPOC between IT teams and business teams,...

**Short Description**: Typical outputs: - Operational: - Ensure all targets and service level agreements are fulfilled - Collect and aggregate data for internal and external reporting - Run governance meetings - Listen carefully to customers and collect all required information on reported incident. - Handle Service Desk mailbox, ITRF, and any future...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc. - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix -...

IT Analyst Service Desk Service Delivery 10th Ramadan, Egypt Department : IT Snr. Analyst Service Delivery Operationally reports to : IT Manager/Lead Your Role The service desk role is primarily serving as the single point of contact for all issues related to IT. In this critical role, the service desk is responsible for effectively managing customer...

Location: EMEA, Egypt, Cairo- Ref: DETECTIONEMEA01203- Division: Smiths Detection- Job Function: After Sales Service Repair**Job Description**: Duties & Responsibilities - Responsible for meeting daily service repair needs and driving customer satisfaction - Installs, repairs and maintains equipment in the field; provides customer training as required. -...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**Role purpose**: To manage IT DE Service Desk support: All DE OPCO support -Handling the following service desk’s tasks as 1st line support through inbound and outbound calls and chat channel. - Ensuring Service Level Targets / Service Level Objectives within the SLA is met. - Measuring and Service Level Reporting for IT Services. - Own and manage the...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**Service Desk Analyst**: **Job Description**: Experience: 3-5 years Work Location: Egypt **Required Skills**:

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

At ALSAC you do more than make a living; you make a difference. - We like people who are different because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to...

**How will you CONTRIBUTE and GROW?**: Within his/her role the "IT Service Desk Administrator" has to: Maintain HQ and Sites equipment and maintenance via pre scheduled visits 1- End User Support 2- Participation in Projects - Provide technical assistance and expertise to support the implementation of projects, ensuring successful project outcomes. -...

Qsource is hiring an IT Service Desk for an international Company working in Food & Beverage located in Sohag. **Requirements**: - Bachelor’s degree in Computer Engineering or Computer Science. - Minimum 1 year of experience - Good English **Job Description**: - Providing smooth running of all company PCs and peripherals. - Providing smooth running of...

**Job Information**: Field - InfrastuctureField / Area - Support ServicesIndustry - RetailJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsSalary - 6500City - Nasr City, CairoState/Province - CairoCountry - EgyptZip/Postal Code - 11311- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support...

**What you’ll do**: **Role purpose**: - Following up and ensuring Service level targets are met on different services. - Maintaining that all impacted services recovered per agreed SLA, tracking, reporting, and providing management information about all incidents classified based on impact and urgency. - Capture all service details and update all...

**Job Information**: Industry - RetailWork Experience - 1-3 yearsSalary - 6875City - Maadi ,CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11728- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ) - Hardware Support (Printers, MFP, Desk Phones ) -...

**Responsibilities**: - Solves problems quickly and automates processes - Utilize knowledge of the customer environment delivering timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer - Monitors technical support ticket queues and resolves VoIP-related tickets - Manage cases and sub-cases ensuring...