Desk Manager

7 months ago


مصر, Egypt Hilton Full time

A Desk manager supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

**What will I be doing?**

As a Desk manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

**What are we looking for?**

A Desk manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- A relevant supervisory/management certificate/diploma or degree

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


  • Desk Manager

    7 months ago


    مصر, Egypt Hilton Full time

    Desk Manager A Desk manager supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Desk manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...

  • IT Service Desk

    5 months ago


    مصر, Egypt Top Business Human Resources Full time

    **Job Description**: - Provide expert technical support and assistance to end-users. - Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruptions. - Interact with end-users in a professional, courteous manner, delivering excellent customer service and maintaining a positive attitude. - Log, track, and manage...

  • Front Desk Supervisor

    7 months ago


    مصر, Egypt Hilton Full time

    Front Desk Supervisor A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...

  • Front Desk Supervisor

    6 months ago


    مصر, Egypt Hilton Full time

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Front Desk Supervisor

    7 months ago


    مصر, Egypt Hilton Full time

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Front Desk Supervisor

    6 months ago


    مصر, Egypt Hilton Full time

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • IT Help Desk

    4 months ago


    مصر, Egypt Dsquares Full time

    Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...


  • مصر, Egypt Prime scan and lab Full time

    We're hiring a new Front Desk Receptionist. **Responsibilities** - Extend a warm greeting to patients as they arrive. - Manage incoming phone calls and inquiries. - Schedule patient appointments efficiently. - Verify and maintain patient information accurately. - Handle payment collection with professionalism. - Maintain and organize patient records. -...


  • مصر, Egypt Luxoft Full time

    **Project** Description**: The Front Desk Office assistant will cover reception duties for local Luxoft branch and will support office manager on inventory, ticket processing, facility administration, access cards management. **Responsibilities**: Welocome visitors, new employees Provide support to office manager for all movement/office space improvement...

  • Sr. Help Desk

    5 months ago


    مصر, Egypt MigrationIT Full time

    **Job Information**: Field - InfrastuctureField / Area - Support ServicesIndustry - BankingJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - New Cairo, CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Installing and configuring computer hardware, software, systems, networks, printers, operating systems, screens,...


  • مصر, Egypt Yalla Order Delivery App Full time

    **Role Description** As the Front Desk Receptionist at Sliders Cable Park, you will be the heartbeat of our customer service operations. This role is essential in creating the first and lasting impression of our park. You will manage day-to-day tasks, including answering phone calls, performing receptionist duties, utilizing clerical skills, communicating...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT DE Service Desk support: All DE OPCO support -Handling the following service desk’s tasks as 1st line support through inbound and outbound calls and chat channel. - Ensuring Service Level Targets / Service Level Objectives within the SLA is met. - Measuring and Service Level Reporting for IT Services. - Own and manage the...


  • مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - RetailField - InfrastuctureBudget - EGP 8,000.00Field / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - 10th of RamadanState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Handle service desk tickets and inquiries. - Managing printer stock and notifying the vendor if...


  • مصر, Egypt NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: Incident Management Agent Location:...

  • IT Help Desk

    5 months ago


    مصر, Egypt Hikma Pharmaceuticals PLC Full time

    **Job Purpose**: To provide high quality systems support for the various departments in Hikma in order to manage and resolve all IT related issues/queries and play an active role in IT implementation. **Day - to-day operations**: Follows the day-to-day operations related to own job to ensure continuity of work. **Job Specific Accountabilities** - Provides...


  • مصر, Egypt Egyptian Banks Company Full time

    Greet and welcome guests as soon as they arrive at the front desk. - Direct visitors to the appropriate person and office, arranging security escort as required. - Receives, welcomes and escorts VIP visitors and/or business delegations. - Answer, screen and forward incoming phone calls. - Ensure reception area is tidy and presentable, with all necessary...

  • IT Help Desk

    5 months ago


    مصر, Egypt Convertedin Full time

    Objectives of this role - Provide quick and effective assistance with information technology systems - Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance. - Listen attentively to employees’ questions and concerns and offer optimal solutions - Prioritize employee satisfaction in all communications,...


  • مصر, Egypt AXA Egypt Full time

    Resolve, escalate and follow up on desktop, network, telecom issues - Provide on-going maintenance of desktops, Laptops and printers - To quickly become proficient in any new related tool introduced into the company to be able to support the business. - Make recommendations for future upgrades and responsible for communicating with the related suppliers and...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT Spain Service Desk support: All ES OPCO support -Handling the following service desk’s tasks for the Service Owner’s department via REMEDY including Problem Management, Incident Management, Change Management and Service Requests as well as interface with Spain market customers also SPOC between IT teams and business teams,...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT Spain Service Desk support: All ES OPCO support -Handling the following service desk’s tasks for the Service Owner’s department via REMEDY including Problem Management, Incident Management, Change Management and Service Requests as well as interface with Spain market customers also SPOC between IT teams and business teams,...