Service Desk L1 Technician

3 days ago

مصر, Egypt Covestic Full time

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview

**How You Make An Impact**:

- Act as the primary contact for all internal IT support requests.
- Provides hardware, software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.
- Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk-ups, chat, video conference and Jira.
- Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers.
- Triage, assign, resolve, or escalate all incoming tickets.
- General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
- Acts as smart hands services for enterprise Tech Services teams.
- Procures, provisions and deploys equipment for end users
- Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc)
- Oversees the replenishment and allocation of inventory to their appropriate locations.
- Onboarding administration.
- Prepares new hire hardware for deployment.
- Educate new hires on new software and technology related procedures to secure a swift onboarding process.
- Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.
- Procures AV equipment
- Manage AV tickets and drive resolutions through the Jira ticketing system.
- Break/fix resolution for AV software and hardware
- Examines, designs, and implements new internal procedures to improve office procedures.
- Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
- Contact and collaborate with software and hardware vendors to solve technical issues as needed.

**What You Will Need To Succeed**:

- A deep understanding of root-cause analysis.
- Strong understanding of Mac OS architecture.
- Strong knowledge of Windows. Linux knowledge is a plus.
- Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
- Working knowledge of the following technologies:

- Active Directory and basic AD administration
- Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
- Cloud storage services
- Basic terminal command knowledge
- Communications and video conferencing tools, including Zoom & Teem
- Issue and bug tracking software platforms, preferably JIRA
- Documentation tools such as Confluence
- Basic network understanding including TCP/IP, UDP, IP schemas, LAN/WAN design and administration, and wireless networking is desirable.
- Experience troubleshooting for Mac and Windows as related to video conferencing
- Familiarity with Crestron, Extron, Revolab
- Understanding of analog and digital signal flow; cable termination experience a plus
- Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
- Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support
- Ability to work with limited supervision and stay focused while performing repetitive tasks
- Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
- Self-motivated and detail oriented
- Ability to work with multi-functional teams and external vendors.
- Strong documentation and communication skills
- Strong time management and prioritization skills
- Ability to follow through and execute on assigned tasks
- Ability to identify and report trends
- Must be fluent in both the local language and English.

Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion
- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full,

  • Service Desk L1 Technician

    3 days ago

    مصر, Egypt Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • IT Help Desk Technician

    4 weeks ago

    مصر, Egypt Milestone Technologies Full time

    Company Overview: - Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional...

  • IT Help Desk Technician

    4 weeks ago

    مصر, Egypt Milestone Technologies Full time

    Company Overview: Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional...

  • IT Help Desk Technician

    6 days ago

    مصر, Egypt Tagaddod Full time

    We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • IT Help Desk Technician

    3 weeks ago

    مصر, Egypt SSC Egypt Full time

    **Responsibilities**: - Troubleshooting hardware and software issues - Diagnosing and resolving network issues - Documenting all issues and resolutions in our ticketing system - Escalating issues as necessary to senior-level technicians - Collaborating with team members to identify trends and implement solutions - Staying current with industry advancements...

  • Junior IT Help Desk

    2 hours ago

    مصر, Egypt Tagaddod Full time

    We are seeking a Junior IT Help Desk Technician to join our team at Tagaddod. As a Junior IT Help Desk Technician, you will provide technical assistance to computer system users and respond to their inquiries. You will diagnose and resolve basic technical issues, install and configure computer hardware and software, and maintain records of repairs and...

  • L1 Onsite Technician

    1 week ago

    مصر, Egypt Hemmersbach GmbH & Co. KG Full time

    L1 IT support for your users in hardware and software problems - Egypt - Cairo - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Internal career development- Job with purpose- Mentor program- Mobile working- Onboarding program- Trusted working hours**Your skills**: - BSc or Diploma in IT or any other related...

  • IT Service Desk

    3 days ago

    مصر, Egypt Top Business Human Resources Full time

    **Job Description**: - Provide expert technical support and assistance to end-users. - Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruptions. - Interact with end-users in a professional, courteous manner, delivering excellent customer service and maintaining a positive attitude. - Log, track, and manage...

  • Service Technician

    1 day ago

    مصر, Egypt Grundfos Holding AS Full time

    Service Technician**Application deadline**: **Workplace**:Onsite Position**Job Location (Short)**:Cairo, Al Qāhirah, Egypt**Contract Type**:Full-Time**Employment Type**:Regular**Service Technician** **What is the job about?** The Service Field Technician Is responsible for the execution of the repair and maintenance work as agreed with the...

  • Service Desk Analyst

    2 hours ago

    مصر, Egypt Capgemini Full time

    **Service Desk Analyst**: **Job Description**: Experience: 3-5 years Work Location: Egypt **Required Skills**:

  • Associate L1 Operations Engineer

    4 days ago

    مصر, Egypt CyShield Full time

    **Job Description**: - Proactive Surveillance & Monitoring: Handle events/alarms reported by operation & maintenance systems by triaging it, investigating it, identifying alarm cause, treating the cause and clearing the alarms. - Incident Management: reduce the risk of incidents on the service by performing triage, categorization, providing a temporary fix...

  • Service Desk Administrator

    1 day ago

    مصر, Egypt Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: Within his/her role the "IT Service Desk Administrator" has to: Maintain HQ and Sites equipment and maintenance via pre scheduled visits 1- End User Support 2- Participation in Projects - Provide technical assistance and expertise to support the implementation of projects, ensuring successful project outcomes. -...

  • De IT Service Desk Engineer vois

    1 week ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT DE Service Desk support: All DE OPCO support -Handling the following service desk’s tasks as 1st line support through inbound and outbound calls and chat channel. - Ensuring Service Level Targets / Service Level Objectives within the SLA is met. - Measuring and Service Level Reporting for IT Services. - Own and manage the...

  • IT Service Desk Engineer vois

    2 hours ago

    مصر, Egypt Vodafone Full time

    **Short Description**: Typical outputs: - Operational: - Ensure all targets and service level agreements are fulfilled - Collect and aggregate data for internal and external reporting - Run governance meetings - Listen carefully to customers and collect all required information on reported incident. - Handle Service Desk mailbox, ITRF, and any future...

  • Service Desk

    2 weeks ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - RetailWork Experience - 1-3 yearsSalary - 6875City - Maadi ,CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11728- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ) - Hardware Support (Printers, MFP, Desk Phones ) -...

  • Service Desk

    3 days ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - RetailWork Experience - 1-3 yearsSalary - 6875City - 10th of RamadanState/Province - Ash SharqiyahCountry - EgyptZip/Postal Code - 44629- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ) - Hardware Support (Printers, MFP, Desk Phones...

  • Electromechanical Technician

    1 week ago

    مصر, Egypt Baker Hughes Full time

    Electromechanical Technician - Drilling Services **Do you like working in collaborative teams and solving technical problems?**: **Do you like working in collaborative teams and solving technical problems?**: Join our cutting-edge Maintenance team Our Oilfield Services Team is assembling and testing the latest products of oilfield equipment which is...

  • IT Service Desk Engineer

    4 weeks ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

  • Sr. Service Desk

    4 days ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - RetailField - InfrastuctureField / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 2-5 yearsCity - Nasr City, CairoState/Province - CairoCountry - EgyptZip/Postal Code - 11311- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application...

  • Es IT Service Desk Engineer vois

    5 days ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT Spain Service Desk support: All ES OPCO support -Handling the following service desk’s tasks for the Service Owner’s department via REMEDY including Problem Management, Incident Management, Change Management and Service Requests as well as interface with Spain market customers also SPOC between IT teams and business teams,...