Sr. Service Desk

**Job Description**: - Provide expert technical support and assistance to end-users. - Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruptions. - Interact with end-users in a professional, courteous manner, delivering excellent customer service and maintaining a positive attitude. - Log, track, and manage...

**Sr. IT VIP Support**providing IT support to CEO, Top Management, and Board Room preparation with the following responsibilities and qualifications. An excellent **Sr. IT VIP Support**must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be VIP and end user-oriented...

**Sr. IT VIP Support **providing IT support to CEO, Top Management, and Board Room preparation with the following responsibilities and qualifications. An excellent **Sr. IT VIP Support **must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be VIP and end...

**Job Information**: Field - InfrastuctureField / Area - Support ServicesIndustry - BankingJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - New Cairo, CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Installing and configuring computer hardware, software, systems, networks, printers, operating systems, screens,...

**Role purpose**: To manage IT DE Service Desk support: All DE OPCO support -Handling the following service desk’s tasks as 1st line support through inbound and outbound calls and chat channel. - Ensuring Service Level Targets / Service Level Objectives within the SLA is met. - Measuring and Service Level Reporting for IT Services. - Own and manage the...

**Job Information**: Industry - RetailWork Experience - 1-3 yearsSalary - 6875City - Maadi ,CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11728- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ) - Hardware Support (Printers, MFP, Desk Phones ) -...

**Job Information**: Industry - RetailWork Experience - 1-3 yearsSalary - 6875City - 10th of RamadanState/Province - Ash SharqiyahCountry - EgyptZip/Postal Code - 44629- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ) - Hardware Support (Printers, MFP, Desk Phones...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**Role purpose**: To manage IT Spain Service Desk support: All ES OPCO support -Handling the following service desk’s tasks for the Service Owner’s department via REMEDY including Problem Management, Incident Management, Change Management and Service Requests as well as interface with Spain market customers also SPOC between IT teams and business teams,...

**Role purpose**: - Operate and deliver world class services to Global Enterprises Customers (VGE footprint) - Managing DLM Day to day ordering, Pricing Update each Quarter, Monthly Billing report, Vendor management, Devices Forecast **Key accountabilities and decision ownership**: - Devices Forecast - Vendor management - Operation Support - Business...

Details Required Experience 4 - Department Customer Operations - Career LevelSenior Position Location Cairo **Skills**: Sql server Jira Linux Windows Bugs Reporting Web Testing Desktop Testing API testing Research Skills Analytical Skills MySQL Communication Problem Solving Security English Networks troubleshooting Technical Support customer...

About the job Sr Manager, Network Operation Center **Duties and Responsibilities** - ** **Ensures that standardized methods and procedures are used to manage all Changes effectively and quickly - Coordinate and manage the various change committees (Standards and urgencies), analyses the requests, considering risks, unavailability and impact related to...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**About the role**: **Job Purpose**: Head of CSS is responsible to Develop the operational plan needed to support OCB customers’ transformation and Drive sustainable growth for the business; and to Lead the Service Desk team to Provide a best-in-class customer E2E cloud service experience. **Key Activities & Deliverables**: **Planning &...

**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**Role and Responsibilities**: - Actively participate in support queue calls, paying careful attention requirements and care of our clients - Open, track and close incident and request tickets - Perform daily system health checks, address issues and document results - Monitor and maintain systems performance and troubleshoot outages within specified SLA -...

**Responsibilities**: - This role will lead the digital media agenda for Snacks & Beverages categories in the market and is responsible for digital strategy, social listening, partnerships with platforms, programmatic media & digital media innovation. This role will also support MENA Marketing Services Manager on key media initiatives - Partner with brand...