Sr. Help Desk

5 months ago


مصر, Egypt MigrationIT Full time

**Job Information**:
Field
- InfrastuctureField / Area
- Support ServicesIndustry
- BankingJob Category
- ServiceDesk & HelpdeskWork Experience
- 1-3 yearsCity
- New Cairo, CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Installing and configuring computer hardware, software, systems, networks, printers, operating systems, screens, and scanners and reviewing the inventory of all equipment.
- Coordinate PC setup and deployment for new employees using standard hardware, images, and software.
- Carry out timely workstation hardware and software upgrades as required.
- Operating audiovisual equipment and assisting in organizing events.
- Test and evaluate new technologies.
- Batching operation and systems update.
- Record events, problems, and their resolution in the ticketing system.
- Follow up on new IT Purchase requests.
- Maintain Hardware Asset Register detailing IT assets used by users, and identify, analyze, and manage associated information risks.
- Ensure that the IT Service Desk operates efficiently and effectively, providing technical support when necessary and responsible for IT Service Desk SLAs and dashboards.
- Maintain accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
- Developing the Service Management tool being used to drive innovative and fully automated workflows for services provided.
- Improving communication with end users and other improvement areas via conducting regular customer satisfaction surveys.

**Requirements**:

- 1-2 years of experience in IT field
- Bachelor degree in Computer Science/Electronics engineering or a relevant discipline
- Preferred to have a Cert of any of these (A+, N+ or CCNA, MCSA, Ex-tron AV associate, Apple Certified Support).
- ITIL oriented or certified.
- Good understanding of different computer systems, mobile devices, and other tech products.
- Excellent command of English.


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