IT Help Desk Technician
3 days ago
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
**Responsibilities**:
- Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
- Inspect LAN infrastructure and fix minor or major problems/bugs
- Evaluate network performance and find ways of improvement
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Ensure security through access controls, backups and firewalls
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
**Requirements**:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- BSc/BA in IT, Computer Science or relevant field
- Excellent communication skills
- Ability to diagnose and resolve basic technical issues
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