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IT Service Desk

7 months ago

مصر, Egypt Top Business Human Resources Full time

**Job Description**:

- Provide expert technical support and assistance to end-users.
- Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruptions.
- Interact with end-users in a professional, courteous manner, delivering excellent customer service and maintaining a positive attitude.
- Log, track, and manage user-reported issues using our ticketing system, ensuring accurate documentation of interactions and solutions.
- Collaborate with cross-functional IT teams to troubleshoot and resolve technical problems effectively.
- Responsible for software installations, updates, and configurations to ensure smooth system operation.
- Contribute to the organization's knowledge base by documenting solutions and best practices.
- Generate and analyze service desk performance reports, identifying trends and areas for improvement.
- Suggest and implement process enhancements to optimize IT service desk operations.

Qualifications:

- Bachelor’s degree in information technology or related field preferred.
- Minimum of 2 years of experience in an IT service desk or technical support role.
- Excellent Command of English is a Must
- Proficiency in troubleshooting hardware, software, and network issues across various platforms.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude with outstanding interpersonal skills.