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L1 Onsite Technician

7 months ago

مصر, Egypt Hemmersbach GmbH & Co. KG Full time

L1 IT support for your users in hardware and software problems
- Egypt - Cairo
- Professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Flat hierarchies- Internal career development- Job with purpose- Mentor program- Mobile working- Onboarding program- Trusted working hours**Your skills**:

- BSc or Diploma in IT or any other related Qualification
- Minimum 2 years previous experience in the delivery of IT support services, ideally used to resolving problems sitting w
- Strong break / fix skills: Desktops, Workstations, Notebooks, Laptops and Printers, Networks
- MCSA, MCSC, CCNA and MCITP Certification will be preferred.
- Strong knowledge of Installation of Operating Systems, Software, MAC, Hardware and basic Network skills.

**Your Tasks**:

- Hemmersbach provide the support services needed by many of the world’s largest organizations. As part of a small, dedicated support team, you will work directly onsite to provide dedicated and highly-focused support services for Deskside, print and Server Hands & Eyes. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.
- You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.- Identifying, diagnosing, and resolving issues in computer hardware and software
- Providing general desktop support, imaging/ re-imaging PCs, and laptops
- Installation of other peripherals like printers, scanners etc.
- Providing smart hand support for Server and network devices
- Lease Management - Monitoring Leasing Devices

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.