IT Help Desk

7 months ago


مصر, Egypt PaxeraHealth Full time

**Responsibilities**
- Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
- Routine maintenance of the HW and SW according to agreed plans.
- Perform minor software and minor hardware repairs.
- Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
- Maintain inventory of all IT equipment.
- Handle all documentation for hardware and software, maintenance and problem resolutions.
- Properly escalate unresolved queries to the next level of support or external consultant.
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Maintain network servers such as file servers, AD, Print server....etc
- Support LANs, WANs, network segments, Internet, and intranet systems.

**Job Requirements**
- BC. S in Computer Science or a related discipline
- Experience:3-5 Years’ experience
- Excellent communication skills
- Multitasking
- Knowledge in networking (VPN, virtualization, and firewall) “Mandatory”
- Knowledge in switches and routers “Mandatory”
- Knowledge in servers and storage (Dell, HP, IBM. etc)
- Knowledge in VMware
- CCNA & MCSE knowledge

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