IT Help Desk Specialist
3 days ago
**Responsibilities**:
Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
- Determine the best solution based on the issue and details provided by end users
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update end users status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Diagnosing and solving hardware/software faults
- Managing and troubleshooting any end-user equipment printers, scanner and VC
**Working Conditions**:
- Rotational Shifts 24/7
- Rotational days off
**Qualifications**:
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Years of experience at least 3 years
- Above average knowledge of networking protocols, especially TCP/IP.
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Having a Certificate in: CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10.
- Excellent communication skills
- End user-oriented and cool-tempered
OzD4fG9oEj
-
Junior IT Help Desk
7 months ago
مصر, Egypt Tagaddod Full timeWe are seeking a Junior IT Help Desk Technician to join our team at Tagaddod. As a Junior IT Help Desk Technician, you will provide technical assistance to computer system users and respond to their inquiries. You will diagnose and resolve basic technical issues, install and configure computer hardware and software, and maintain records of repairs and...
-
IT Help Desk
7 months ago
مصر, Egypt Top Business Human Resources Full time**Job Description**: - Install, configure, and maintain software and hardware components of computer and network systems. - Troubleshoot system and network problems, diagnose and solve hardware or software issues. - Repair and replace damaged computer and network components. - Set up new users' accounts and profiles. - Support employees whenever they...
-
IT Help Desk Technician
24 hours ago
مصر, Egypt Milestone Technologies Full timeCompany Overview: - Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional...
-
IT Help Desk Technician
24 hours ago
مصر, Egypt Milestone Technologies Full timeCompany Overview: Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional...
-
IT Help Desk
7 months ago
مصر, Egypt Exido Global Solutions Full timePosition: IT Help desk **Requirements**: Minimum 1 year of experience in the same job responsibilities. Very good communication, problem-solving, analytical, and decision making skills. Must be a team player and able to work for extended hours. Bachelor degree of any field, preferably, computer science, Engineering. Job Responsibilities: Provide...
-
Help Desk Team Leader
8 hours ago
مصر, Egypt Ericsson Full time**About this opportunity** We are looking for a Help Desk Team Leader to coordinate and super-sees the activities of all help desk members to ensure that they deliver excellent customer service and fulfill the project KPIs and initiating strategies through which they can obtain customer feedback on service delivery, to analyze and provide all units the...
-
IT Specialist
7 months ago
مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time**MultiCare** Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions. **MultiCare** is a...
-
IT Help Desk
6 months ago
مصر, Egypt Convertedin Full timeObjectives of this role - Provide quick and effective assistance with information technology systems - Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance. - Listen attentively to employees’ questions and concerns and offer optimal solutions - Prioritize employee satisfaction in all communications,...
-
Help Desk Representative
6 months ago
مصر, Egypt NCR Atleos Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: Incident Management Agent Location:...
-
IT Help Desk
7 months ago
مصر, Egypt Hikma Pharmaceuticals PLC Full time**Job Purpose**: To provide high quality systems support for the various departments in Hikma in order to manage and resolve all IT related issues/queries and play an active role in IT implementation. **Day - to-day operations**: Follows the day-to-day operations related to own job to ensure continuity of work. **Job Specific Accountabilities** - Provides...
-
Help Desk Representative
7 months ago
مصر, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Position Summary & Key Areas of Responsibility - Position requires the ability...
-
Technical Support/help Desk
7 months ago
مصر, Egypt MigrationIT Full time**Job Information**: Industry - RetailField - InfrastuctureBudget - EGP 9,000.00Field / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- End-user device support - Troubleshooting network connectivity problems (LAN, WAN, WiFi). - Hardware...
-
Technical Support/help Desk
7 months ago
مصر, Egypt MigrationIT Full time**Job Information**: Industry - RetailField - InfrastuctureField / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - Nasr City, CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- End-user device support - Troubleshooting network connectivity problems (LAN, WAN, WiFi). - Hardware support...
-
Sr. IT Vip Help Desk Specialist
3 months ago
مصر الجديدة, Egypt Misr Technology Services Full time**Sr. IT VIP Support **providing IT support to CEO, Top Management, and Board Room preparation with the following responsibilities and qualifications. An excellent **Sr. IT VIP Support **must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be VIP and end...
-
Help Desk Specialist
7 months ago
مصر, Egypt NCR Atleos Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. **Required Skills**: - Bachelor’s degree.-...
-
IT Specialist
3 days ago
مصر, Egypt Arab developments company Full time**Information technology specialist (IT)** **Responsibility: -** - Provide answers to employees by identifying problems; researching answers; guiding client through corrective steps - Improve help-desk references by writing and maintaining documentation - Participate in development of employee IT training programs (as appropriate)by identifying learning...
-
IT Help Desk
6 months ago
مصر, Egypt PaxeraHealth Full time**Responsibilities** - Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware. - Routine maintenance of the HW and SW according to agreed plans. - Perform minor software and minor hardware repairs. - Diagnosing errors, troubleshoot & maintain network connections or any other computer...
-
IT Help Desk
8 hours ago
مصر, Egypt PaxeraHealth Full time**Responsibilities** - Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware. - Routine maintenance of the HW and SW according to agreed plans. - Perform minor software and minor hardware repairs. - Diagnosing errors, troubleshoot & maintain network connections or any other computer...
-
Help Desk
8 hours ago
مصر, Egypt ArabDT Full time**Job requirements**: - Bachelor’s degree in computer science, or a related field. - 2 years of experience - General awareness of computer systems, PC repair, and network management - Ability deploy, configure, and support operating systems on desktop and mobile - Understanding and appreciation for information security within systems and user...
-
Customer Support Specialist
24 hours ago
مصر, Egypt Teleperformance Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...