IT Help Desk

16 hours ago


مصر, Egypt Dsquares Full time

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**

**About The Role**:
Our **IT help desk** will provide fast and effective technical solutions & support to our users, he will be responding to any queries in person, remotely or over the phone, he will assess and diagnose any computer hardware and software problems and implement effective solutions.

Also he will be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

**Key Duties & Responsibilities**:

- Managing Help Desk tickets in a timely manner
- Troubleshooting using different diagnostic techniques
- Maintaining laptop inventory and documentation related to his responsibilities.
- Escalating issues to the next Tier with next level of difficulty
- Installing, repairing computer hardware and software
- Following-up with Users to ensure issues are resolved
- Supporting in system administration and testing new changes and technologies.

**Required Skills & Abilities**:

- A strong working knowledge of computer systems, hardware, and software.
- Good problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- An openness to learn new technologies.

**Education & Experience**:

- 1-2 years of experience in IT help desk
- An Associate's degree in computer science or related field.

**Benefits**:

- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefit.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.


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