IT Tech. Support Specialist

1 week ago

مصر, Egypt Manufacturing Commercial Vehicles (MCV) Full time

**Company**: MCV INDUSTRY ( egypt)
- **Job Purpose**:
Facilitate and coordinate technical assistance and support related to computer systems, hardware, or software Respond to queries, runs diagnostic programs, isolates problem, and determine and implement solution

**Job Duties and Responsibilities**:

- Maintain helpdesk support and resolve problems to the end user’s satisfaction
- Check and respond quickly and effectively to requests received through the IT helpdesk
- Check service desk for tickets assigned to the queue and process first-in first-out based on priority
- Check configurations, utilities, software default settings, etc for the local workstation
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Review inventory of all equipment, software and software licenses
- Follow up issues for escalation and check as appropriate
- Coordinate PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in active directory
- Carry out timely workstation hardware and software upgrades as required
- Perform other job-related duties as assigned

**Job Skills and Abilities**:

- Good knowledge on MCSA or MCITP
- Very good command of English
- ITIL information is an asset
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Problem-solving skills
- Team work player

**Qualifications**:

- BSc Computer Engineering, Computer Science, or equivalent discipline
- 0 - 3 years of experience

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