Wordpress Support Specialist
6 days ago
As part of Incsub, since 2006, WPMU DEV, with its’ award-winning WordPress plugins, hosting, world-beating support and site management tools, has helped millions of web developers, freelancers and agencies run and grow their businesses.
Are you tech-oriented and love to work from home? Do you like coding and helping people?
Then this is your chance to make a difference. Stop dreaming about tomorrow; join our team at WPMU DEV and let it be the biggest change in your growth today.
Our talented, inspirational team is located globally, with team members working from every continent. Location is unimportant as long as you are available and enthusiastic. Our team members work in shifts, and we aim to provide 24/7 coverage to our customers.
RESPONSIBILITIES
At WPMU DEV, we power and host websites used by millions of users every single day. We’re looking for experienced WordPress Support Specialists who can join our team in our quest to offer the best support in the WordPress ecosystem. You’d need to be polite, patient and understanding with our customers.
The role involves:
- Supporting our awesome members and customers
- Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
- Hanging out in the WordPress.org forums - being massively friendly, helpful, and useful
- Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
- Providing knowledgeable recommendations for solutions to handle customer feature requests.
- Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
- Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
- Assisting with and solving all manner of WordPress questions with style
- Being an active part of the Incsub team.
Reach for the skies; we have many challenges and opportunities for those who aspire to do more
QUALIFICATIONS
- At least 2+ years of experience with WordPress.
- Ability to code using PHP, CSS, MySQL and HTML.
- Good knowledge of the WordPress platform and WordPress hooks & filters
- Ability to diagnose WordPress issues by isolating potential factors and providing resolution
- An understanding of browser console errors and debugging via developer tools
- Attention to detail and aptitude for problem-solving
- Great interpersonal communication skills, being kind, supportive, and all-around friendly
- Being a great team player, keen on working in an expanding, motivated, distributed support team
- Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
- Fluent in English to communicate effectively.
- Ability to work full-time (40 hours/week)
**SKILL-SET**
WordPress, Technical Support, Customer Support, Communication, PHP, CSS, MySQL, HTML
JOB BENEFITS
- Growth-oriented culture.
- Excellent compensation with competitive benefits and rejuvenation time-off.
- Flexible work environment.
- Training, tools and support will be provided to help you to perform your job.
- Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
- 28 days of paid leave per annum (up to 35 days).
- Opportunities for paid travel to attend WordCamps and other industry conferences.
- Long service leaves (3 months off paid) after you’ve been with us for 10 years.
- Annual bonus based on company growth targets
- Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
- General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.
WHAT SHOULD I DO NOW?
**HIRING PROCESS**
Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task.
Good luck
- Applications must include the completed task sheet to be assessed.**_
**Salary**: E£306,134.40 - E£510,224.00 per year
-
Wordpress Sales Support Specialist
6 days ago
مصر, Egypt WPMU DEV Full timeWill you be our newest WordPress Sales Support Specialist? We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products. You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make...
-
Wordpress Developer
7 months ago
مصر, Egypt Almohandis Information Technology Full time** WordPress Developer**: Your code will breathe life into our clients' online presence. If you're someone who understands the language of the web and can speak it fluently, then you're exactly who we're looking for. Work location: Jizah, Egypt. **Responsibilities**: - Crafting and customizing websites using WordPress, ensuring they are responsive and...
-
Freelance Wordpress Developer
6 months ago
مصر, Egypt Zero one business solution Full timeJob description **Responsibilities**: - Develop custom WordPress themes, plugins, and widgets from scratch - Maintain existing WordPress websites, including troubleshooting and fixing issues - Optimize website performance and speed - Collaborate with designers, content creators, and other developers to deliver high-quality websites - Ensure website...
-
Senior Shopify and Wordpress Developer
2 days ago
مصر, Egypt ArabyAds Full time**YOUR DUTIES AND TASKS**: - Developing and providing maintenance support for WordPress and shopify sites - Developing custom themes and plugins - Migrating websites from other platforms to WordPress - Integrating and setting up plugins like WPML, WooCommerce, Membership, etc. - Optimizing page speed of WordPress and Shopify sites - Implementing SEO/CRO...
-
Senior Wordpress Developer
7 months ago
مصر, Egypt ProfileTree Full time**About Us**: ProfileTree Web Design and Digital Marketing, a fast-growing company with a decade-long legacy of delivering real results to our clients, is on the hunt for a Senior Front-End Developer specialising in PHP. Over the past 10 years, we have curated a diverse, skilled in-house team of marketers, designers, writers, developers, and video producers....
-
Wordpress Developer
7 months ago
مصر, Egypt IDEANEST Full timeYour code will breathe life into our clients' online presence. If you're someone who understands the language of the web and can speak it fluently, then you're exactly who we're looking for. Your Day Might Include: - Crafting and customizing websites using WordPress, ensuring they are responsive and optimized for performance. - Collaborating with designers...
-
Wordpress Full Stack Developer
6 months ago
مصر, Egypt metas Full time**Job Type**: Part-Time **Company**: Meta-Bytes **About Us**: Meta-Bytes is an innovative tech startup that provides tech solutions for modern businesses. We specialize in AI-powered solutions, cloud-based technologies, and custom software, helping our clients optimize processes, enhance customer experiences, and gain a competitive edge in the...
-
Website Project Professional
7 months ago
مصر, Egypt Marketing Buzz Full time**Do you thrive on building high-performing WordPress websites and optimizing them for search engines? Are you a detail-oriented professional with a passion for seeing projects through from start to finish? If so, we want to hear from you!** **Marketing Buzz** is seeking a talented and experienced Website Project Professional to join our dynamic team. In...
-
Senior Wordpress Developer
7 months ago
مصر, Egypt NFQ Full timeWe are an 800+ strong team whose ideas underpin successful exits, IPOs, strong financial results, competitive advantages, novel processes, new business models, and great user experiences. We focus on e-commerce, travel, mobility, transport, and logistics, while always keeping an eye on emerging segments. We rethink processes, business models, and...
-
Billing Specialist
7 months ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Senior Cash Application Specialist
6 days ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
P2p Specialist
7 months ago
مصر, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Desktop Support Engineer
7 months ago
مصر, Egypt Informa Global Support Full timeCompany Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Credit Control Senior Specialist
3 hours ago
مصر, Egypt Informa Global Support Full timeCompany Description Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. Our leading brands and expert teams create intelligence-based products and data-driven services, convene communities in person and digitally and provide access to cutting-edge research for customers...
-
Credit Control Specialist
7 months ago
مصر, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
SEO Specialist
4 days ago
مصر, Egypt Alsun Translation Full timeResponsibilities for SEO Specialist - Develop optimization strategies that increase the company's search engine results rankings - Research SEO keywords to use throughout the company's website and marketing materials - Set measurable goals that demonstrate improvement in marketing efforts - Monitor daily performance metrics to understand SEO strategy...
-
SEO Specialist
7 months ago
مصر, Egypt Spark Digital Full timeResponsibilities for SEO Specialist - Develop optimization strategies that increase the company's search engine results rankings - Research SEO keywords to use throughout the company's website and marketing materials - Set measurable goals that demonstrate improvement in marketing efforts - Monitor daily performance metrics to understand SEO strategy...
-
IT Support Specialist
7 months ago
مصر, Egypt Bupa Global Full timeIT Support Specialist **Job Description**: **IT Support Specialist** **Cairo, Egypt** **Fixed Term Contract - 12 months** **Full time, 40 hours per week** **May be required to be part of a support callout rota** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate...
-
Sales and Digital Marketing Specialist
7 months ago
مصر, Egypt Sport Support Club IND Full time**Company Overview**: Join our team at Sport Support Club, a leading provider of innovative solutions in the sports industry based in the UAE. We are dedicated to supporting athletes, teams, and sports enthusiasts in achieving their goals. With a strong focus on growth and expansion, we are seeking a talented Remote Sales and Digital Marketing Specialist to...
-
Customer Support Specialist
7 months ago
مصر, Egypt CEQUENS Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...