Salesforce Operations Specialist

2 days ago


Cairo, Cairo, Egypt Innovative Consulting Partners Full time
Job Description

We are seeking a detail-oriented and proactive Salesforce Operations Specialist to enhance our estimating operations and workflow. This role will work closely with our Estimating Coordinator team to utilize Salesforce as part of a project aimed at improving our estimating processes.

Key Responsibilities:
  • Collaborate with the Estimating Coordinator team to understand current workflows and identify areas for improvement.
  • Develop and implement Salesforce solutions to streamline estimating operations, including data entry, tracking, and reporting.
  • Train team members on Salesforce functionalities and best practices to ensure effective utilization of the platform.
  • Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of implemented solutions and identify further improvement opportunities.
  • Work with cross-functional teams, including Sales, Operations, and IT, to ensure seamless integration of Salesforce with other systems and processes.
  • Provide ongoing support and troubleshooting for Salesforce-related issues within the estimating team.
  • Document processes, configurations, and user guides to ensure knowledge transfer and sustainability of improvements.
Work Schedule and Hours:

This position follows US Central working hours and days, meaning in Egypt/Jordan employees are expected to work from 4PM-1AM Monday - Friday.

Requirements
  • Qualifications and skills required:
  • Fluent in English
  • Excellent communication skills (written & verbal)
  • Strategic problem-solver with an eye for detail
  • Informative Provides timely information to the organization and employees so they can make accurate decisions
  • Trustworthy & Reliable Direct individual who can present the unvarnished truth in an appropriate and helpful manner; confident; admits mistakes
  • Interpersonal Savvy Relates well to all kinds of people, constructive and effective relationships, good communication
  • Organized Resourceful and takes initiative; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Ability to prioritize.
Benefits
  • Social Insurance
  • Quarterly bonus plan
  • Professional development and training
  • Health insurance


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