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Genesys Cloud Developer
1 week ago
**PURPOSE OF POSITION**
Develop, implement, and support Genesys Cloud Self Service IVR/Bot Flow, Scripting, Campaigns and handle day-to-day requirements for Genesys Cloud Development (non ACD). Meet and exceed all aspects of client needs and requirements according to policies and procedures.
**PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS**
- Monitors alerts, system performance, & takes preventive actions to meet client’s SLAs in a security-aware environment
- Drives the requirements using input documents such as: BRD, Jira, & Service Now ticketing system
- Collaborates with End users and other IT team members to understand business requirements and drive the analysis and design of quality technical solutions. Concentrates on providing innovative solutions to business needs
- Ensures all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc.
- U.S. Eastern Time work hours
**QUALIFICATIONS**
- 4+ years of experience in design and development of:
- Genesys Cloud self-service IVR (Non-ACD) Flows,
- Genesys Scripting,
- ASR,
- NLU,
- AI Bot Flows,
- Cloud Dialer Campaigns
- In-queue Flows
- Hands on ability to troubleshoot, fix and track Genesys Cloud IVR/Scripting/UI issues
- Strong hands-on experience for technologies such as RESTful API, JSON, SQL is preferred
- Experience in integration with connectors for SalesForce and Oracle is a plus
- Bachelor’s degree in Information Technology or related field is required
- Certification in Genesys Cloud will be preferred
**Salary**: From E£10,000.00 per month
Application Question(s):
- What is your expected salary?
- How soon can you start?
**Experience**:
- Cloud Genesys: 1 year (preferred)
**Language**:
- English (preferred)
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