Dispatcher/ Operation Support

4 weeks ago


مصر, Egypt Disaster Care Capital Ltd Full time

Join Disaster Care Capital, a leading provider of disaster relief and recovery services

dedicated to supporting communities across London. At Disaster Care Capital, we are

committed to helping individuals and families rebuild their lives in the aftermath of

disasters.

**Duties & Responsibilities**:

- Receive and review insurance claims submitted electronically or through other channels from insurance company
- Verify claim details, policy coverage, and eligibility criteria.
- Take reports of new claims from insurance companies, loss adjusters, restoration professionals etc and allocates the claim to a restoration technician
- Receive the technician’s report regarding the requirements needed for the designated property.
- Close liaison with insurers, loss adjusters, restoration professionals and clients throughout the claim lifecycle.
- Deliver the requirements needed on the property to the insurance company.
- Respond to inquiries, requests for information, and status updates in a timely and professional manner.
- Assign tasks to the designated people
- Maintaining accurate records of all service calls, dispatch details, and customer information on the system used by both Disaster Care and the insurance Company.
- Create and submit invoice for the insurance company
- Assist in maintaining accurate records of operational activities, including reports, and project documentation
- Prepare progress reports, situation updates.
- Provide empathetic and professional customer service to claimants and policyholders

throughout the claims process.
- Address concerns, escalate issues as necessary, and ensure timely resolution of inquiries and complaints.
- Identify and handle complaints and escalate to the team leaders necessary.

**Work Environment**

The work environment is a remote full-time job, meetings or training are conducted remotely. The

working hours are from 10 am to 7 pm Cairo time.

**Required Skills & Qualifications**:

- C1 level in English is a must (written and spoken)
- Ability to use and operate CRM and/or ERP systems.
- Fast typing with experience in data entry
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- Ability to thrive in a high-pressure environment and adapt to changing circumstances.

**Tools and Equipment required**:

- Laptop
- Headset
- Fast Internet

**Internal and External Communication**
- Insurance Company
- Manager
- Stakeholders
- Clients
- Technicians.

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you available to start immediately?

**Experience**:

- Operation support: 2 years (required)

**Language**:

- English (required)


  • Operation Dispatcher

    2 weeks ago


    مصر, Egypt Trukker Full time

    TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...

  • Operation Support

    3 weeks ago


    مصر, Egypt Disaster Care Capital Ltd Full time

    **Duties & Responsibilities**: - Receive and review insurance claims submitted electronically or through other channels from insurance company - Verify claim details, policy coverage, and eligibility criteria. - Take reports of new claims from insurance companies, loss adjusters, restoration professionals etc and allocates the claim to a restoration...

  • Dispatcher

    3 weeks ago


    مصر, Egypt Tagaddod Full time

    We are seeking a skilled Dispatcher to join our team at Tagaddod. **Responsibilities**: - Support collection/fleet team in day to day operations - Receive and dispatch pickup requests - Follow up on collectors to ensure quick timely pickups - Monitor the route and status of collectors to coordinate and prioritize their schedule - Support and provide...

  • Dispatcher

    5 days ago


    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Dispatcher **Job Description**: The role of the Dispatcher consists of being responsible of the distribution of the workflow of the LOB for critical and non-critical cases to front line Associates. Their duties include monitoring the different types of queues in the LOB, document...


  • مصر, Egypt Talabat Full time

    Role Summary As Associate operation manager, you oversee daily activities across the different lines of business, such as rider chat performance, rider satisfaction after contact, rider non-live support, BPO support, document verification, rider activation & re-activation, cash collection, accident validation, and other supporting functions. Lead a...

  • Dispatching Schedular

    3 weeks ago


    مصر, Egypt Chevron Full time

    Manage and co-ordinate distribution for all inbound customers ** Receipt / Dispatch & Inventory Reconciliation** Overall responsibility of receiving product from production area & dispatch to local/ export customers according to Chevron’s standard and procedures. Populate Distribution Resource Planning (DRP) to ensure timely delivery of orders with full...

  • Dispatching Schedular

    3 weeks ago


    مصر, Egypt Chevron Full time

    Manage and co-ordinate distribution for all inbound customers Receipt / Dispatch & Inventory Reconciliation Overall responsibility of receiving product from production area & dispatch to local/ export customers according to Chevron’s standard and procedures. Populate Distribution Resource Planning (DRP) to ensure timely delivery of orders with full set...

  • Dispatcher

    3 weeks ago


    مصر, Egypt Disaster Care Capital Ltd Full time

    "Join Disaster Care Capital, a leading provider of disaster relief and recovery services dedicated to supporting communities across London. At Disaster Care Capital, we are committed to helping individuals and families rebuild their lives in the aftermath of disasters. Duties & Responsibilities: - Receive and review insurance claims submitted...

  • Fleet Dispatcher

    2 weeks ago


    مصر, Egypt Trukker Full time

    TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...

  • Dispatcher

    7 days ago


    مصر, Egypt Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...

  • Dispatcher Ii

    4 weeks ago


    مصر, Egypt Talabat Full time

    Role Summary - The focal point between customers, riders, and restaurants, monitor the riders’ location and movement to make sure the orders are not delayed to our customers, and report any suspicious issues that might impact the Dispatching KPIs. - What’s On Your Plate?- Handling the riders’ issues that might reflect on the delivery process.- -...


  • مصر, Egypt Talabat Full time

    Role Summary - You are formulating the strategy together with Talabat’s Senior Management, be accountable for the performance of operations while driving the employee satisfaction. One of your core priorities is to maximize productivity and guide the team to continuous improvements. - What’s On Your Plate?- Ownership in taking important planning and...


  • مصر, Egypt Disaster Care Capital Ltd Full time

    "Join Disaster Care Capital, a leading provider of disaster relief and recovery services dedicated to supporting communities across London. At Disaster Care Capital, we are committed to helping individuals and families rebuild their lives in the aftermath of disasters. **Duties & Responsibilities**: - Receive and review insurance claims submitted...

  • Dispatcher Ii

    4 weeks ago


    مصر, Egypt Delivery Hero Full time

    About the opportunity The focal point between customers, riders and restaurants, monitor the riders’ location and movement to make sure the orders are not delayed to our customers, and report any suspicious issues that might impact the Dispatching KPIs. What’s On Your Plate? ❖ Handling the riders’ issues that might reflect on the delivery...

  • Dispatcher Ii

    4 weeks ago


    مصر, Egypt talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...


  • مصر, Egypt Hub2Home Full time

    **Key Information**: - Applicant must be able to speak, read & write in English at a high level. - This role supports a USA-based company. - The job will involve a lot of time on the phone resolving customer issues. (No sales calls.) - This is not a sales-based job you will not be asked to sell anything over the phone. **Hours**: - 1st shift time: 14:00 -...


  • مصر, Egypt Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...

  • Dispatcher

    1 week ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24077231 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Review shift logs/daily memo books and document pertinent information in logbooks....


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Role Purpose: Satellite COE is a product dedicated team managing the build & run phases for the customer satellite services. This includes the full implementation lifecycle for the all the satellite customers as well as managing the operations for the VSAT customers. Provide 24*7 single point of contact support for all satellite services...

  • Logistics Assistant

    4 days ago


    مصر, Egypt World Food Programme Full time

    **Disclaimer: This is a 3-month contract, potentially renewed for 6-11 months only. This post is for the emergency response team for the Palestine Country Office, located in Cairo, Egypt.** **This position is for Egyptian nationals and Egyptian residency holders only.** **BACKGROUND AND PURPOSE OF THE ASSIGNMENT**: The escalation of the conflict which...