Dispatcher Ii

**Company Description**
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The focal point between customers, riders and restaurants, monitor the riders’ location and movement to make sure the orders are not delayed to our customers, and report any suspicious issues that might impact the Dispatching KPIs.

What’s On Your Plate?
❖ Handling the riders’ issues that might reflect on the delivery process.
❖ Addressing problems and requests by transmitting information or providing solutions.
❖ Contact our riders, vendors, and customers to solve any issue that might happen in the
orders’ stages.
❖ Support local and regional teams to proactively improve the delivery experience of our customers.
**Qualifications**
What Do We Request?
❖ To be highly flexible and able to handle multiple tasks simultaneously together.
❖ Very good command of English and Business writing.
❖ On very-good terms with technology and systems.
❖ Graduates only.
❖ Outstanding communication skills
❖ Working conditions - rotational shifts and weekends.