Dispatcher Ii

9 months ago

مصر, Egypt Talabat Full time

Role Summary
- The focal point between customers, riders, and restaurants, monitor the riders’ location and movement to make sure the orders are not delayed to our customers, and report any suspicious issues that might impact the Dispatching KPIs.
- What’s On Your Plate?- Handling the riders’ issues that might reflect on the delivery process.-
- Addressing problems and requests by transmitting information or providing solutions.-
- Contact our riders, vendors, and customers to solve any issue that might happen in the orders stages.-
- Support local and regional teams to proactively improve the delivery experience of our customers.- What Do We Request?To be highly flexible and able to handle multiple tasks simultaneously together.-
- Very good command of English and Business writing.-
- On very-good terms with technology and systems.-
- Graduates only.-
- Outstanding communication skills-
- Working conditions - rotational shifts and weekends.-
- Experience in Logistics or Dispatching would be preferred.

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