Customer Service/phone Dispatcher
2 weeks ago
**Key Information**:
- Applicant must be able to speak, read & write in English at a high level.
- This role supports a USA-based company.
- The job will involve a lot of time on the phone resolving customer issues. (No sales calls.)
- This is not a sales-based job you will not be asked to sell anything over the phone.
**Hours**:
- 1st shift time: 14:00 - 22:00.
- 2nd shift time: 18:00 - 02:00.
**Job description**:
**Job Summary**:
We are looking for a highly motivated person with a great attitude and excellent communication skills to join our team. This position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with a timely pickup and delivery, checking calls, activity documentation, and overall promoting a professional work attitude in a fast-paced environment.
**RESPONSIBILITIES**:
- Communicating with customers about freight details, delivery or pickup times, and special handling requests.
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Resolve freight discrepancies and keep relevant parties apprised.
- Track and report shipment status of loads.
- Respond to customer concerns and queries in a timely, professional manner.
- Other duties as assigned.
**REQUIREMENTS**:
- Fast typing with experience in data entry.
- Knowledge of procedures and guidelines for emergency situations.
- Proficient in English (oral and written).
- Outstanding organizational and multitasking abilities.
- Active listener with excellent communication skills.
- Sound judgment and critical thinking.
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