Customer Service Coordinator

3 days ago


Cairo, Egypt Pfizer Full time

**Why Patients Need You**
Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action.

**What You Will Achieve**
You will help Pfizer carry out the activities in distribution logistics centers to meet customer requirements, such as shipping and receiving requests, packing, storage, distribution of products, samples and promotional literature to domestic and/or international locations and associated customer service. You will be responsible for distribution/order centers' receipt and filling of customer orders that typically includes requesting shipment of product to global markets, ensuring billing accuracy, ensuring that efficient order processes and procedures are in place, managing contract distributors and product returns.

As part of the business support team, you are recognized as an advisor to other colleagues in your group due to your comprehensive knowledge and skills in your area and understanding of the larger organization. You r innovati on in identifying solutions to problems by taking a broader perspective will benefit the organization. You will encourage collaboration and communication within the team and across groups to influence desired outcomes. You train others and provide guidance to the team that helps us achieve our goal of providing the best healthcare to our patients.

It is your hard work and dedication that will make Pfizer ready to achieve new milestones and help patients across the globe.

**How You Will Achieve It**:

- Provide outstanding services to our customers, develop and manage the relationships with all new a s well as existing customers.
- Manage Customer Sales Order from receipt to product delivery through a streamlined and competent process flow.
- Ensure a ccurate d ocumentation of Invoices, Shipping documents, Customs Bill, Proof of Delivery, Certificate of Analysis and any market specific document s.
- Accurate reporting of w eekly p eriod e stimates, acknowledgement and response to customer complaints and recording and tracking of complaints.
- Issue, record and track undertakings to customers for low shelf life products, m onthly / bi-weekly update to customer and business users.
- Provide support to Inbound Logistics process as necessary, Identify, implement and document c ontinuous i mprovement p rojects.
- Manage customer escalations as well as internal and external communication regarding customer delivery coordination.
- Ensure maturity and adherence to lean principles and daily meeting / visual management processes.

**Qualifications**
**Must-Have**:

- High School Diploma or GED and 1+ years’ experience.
- Working experience with Import and Export Documentation.
- Good Communication skills.
- Good knowledge of MS office.
- SAP experience

**Nice-to-Have**:

- Possesses a positive mindset.
- Eager to ensure continuous improvement.
- #LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt

LI-PFE



  • Cairo, Egypt Souq.com for E-Commerce LLC Full time

    Fluent French speaker - Bachelor’s degree is a must. - 3 plus years’ experience with Customer service would be an added advantage - 5-7 years of overall experience and 2 years of supervisory exposure in managing a team size of 10-20 associates. - Advanced computer skills using a variety of programs highly desired - 24/7/365 availability, including...


  • Cairo, Egypt Amideast, Inc. Full time

    **COMPANY INFORMATION** Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we...


  • Cairo, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Closely work with...


  • Cairo, Egypt Jobzella.com Full time

    Update the clients data base on regular basis and reporting the updates to the sales operations department - Handle customer complaints and different requests in a timely and professional manner. - Prearrange customer visits and units handing over. - Bachelor Degree. - 2-5 years of experience in customer service. - Excellent communication skills in both...


  • Cairo, Egypt Talent Pal Full time

    5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...


  • Cairo, Egypt Transcom Full time

    Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. **What's in it for YOU!** - Best salary in the market -...


  • Cairo, Egypt WEBHELP Full time

    We are hiring fluent English speakers for customer service these accounts EMMA and Amazon - fluent English speakers - rotational shifts and days off as well - social life with medical insurance - transportation provided **Salary**: From E£7,400.00 per month Ability to commute/relocate: - New Cairo: Reliably commute or planning to relocate before starting...


  • Cairo, Egypt Trend Micro Full time

    When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. Incident Response Coordinator for MENA IR team under the Global Services Department Tasks and Responsibilities: - Work as a liaison from Trend Micro to Customer Management teams - Manage the relationships...


  • Cairo, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...


  • Cairo, Egypt Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • Cairo, Egypt Influx. Inc Full time

    We’re looking for detail-oriented and thoughtful people in **Egypt** to join our team. You’ll be tasked with answering customer questions through phone calls or video calls in _**English and Spanish**_ and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a...

  • Sales Coordinator

    1 week ago


    Cairo, Egypt Egyptian Packaging & Plastic Systems.“Makka Al Mok... Full time

    Sales Coordinator - Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. - Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time. -...

  • Customer Care

    2 weeks ago


    Cairo, Egypt DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**: Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...

  • Marketing Coordinator

    3 weeks ago


    Cairo, Egypt Chalhoub Group Full time

    **Who we are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...


  • Cairo, Egypt Scientific Nutrition Full time

    customer service and indoor medical representative for medical center must have experience minimum 2 years serious only please full time only please international company work in our office in cairo **Education**: - Bachelor's (preferred) **Experience**: - medical representative: 2 years (preferred) - customer service: 2 years (preferred)


  • Cairo, Egypt Johnson & Johnson Full time

    Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives...


  • Cairo, Egypt United Call Centers Kft Full time

    **_United Call Centers_** _is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for a talented German speaking CSR for our international team._ **Job responsibilities**: - Help with any...


  • Cairo, Egypt Sutherland Egypt Full time

    Sutherland Egypt is hiring customer service representatives in Cairo - Very attractive salary - Undergrads are welcome to apply - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation for the night and overnight shifts. (Location: new cairo) - Working from is available after training period - Annual...


  • Cairo, Egypt GE Renewable Energy Full time

    **Job Description Summary**: The Lead Engineer will be reporting to the Grid Solution Services (META) Tendering & Engineering Director. Will be in charge for the substations engineering activities in our region related to tendering (ITO) and projects execution (OTR) and will be responsible for supporting region Tendering, Sales and Project team as well as...


  • Cairo, Egypt Philips Full time

    **Job Title**: Customer Service Support Officer - Fixed-Term Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000,...